**Join arenaflex's dynamic team and embark on a rewarding career journey as a Customer Care Representative. In this role, you will be the face of our company, providing exceptional customer service and support to our clients. If you're passionate about delivering outstanding experiences, working in a collaborative environment, and growing with a global leader, then this is the perfect opportunity for you!**
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's top brands streamline their business in meaningful and sustainable ways. With over 410,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force for good in supporting our communities, our clients, and the environment.
**Benefits of Working with arenaflex**
* Paid Training to equip you with the skills and knowledge needed to excel in your role
* Competitive Wages that reflect your value and contributions
* Full Benefits, including Medical, Dental, Vision, 401k, and more, to ensure your well-being and financial security
* Paid Time Off to recharge and maintain a healthy work-life balance
* Employee wellness and engagement programs to foster a positive and supportive work environment
**arenaflex and You**
Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. As a Customer Care Representative, you will be a key contributor in making that happen.
As the eyes and ears for our team, you will field customer inquiries and find innovative ways to respond, working in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go.
Did you know that our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company? At arenaflex, the sky is the limit!
**Responsibilities**
* Handle and carefully respond to all customer inquiries
* Provide excellent customer service through active listening
* Work with confidential customer information and treat it sensitively
* Aim to resolve issues on the first call by being proactive
* Appropriately communicate with customers, including providing video support when needed
**Qualifications**
We're looking for fearless people – people who are inspired to deliver only the best in all that we do.
* Logical problem-solving skills
* Availability to work various shifts
* Ability to handle heavy incoming call volume
* Ability to use Windows operating systems
* Ability to type 25 wpm
* Over 18 years of age
* High School Graduate or GED
* Predictable and reliable attendance
**What We Prefer**
* 6-12 month customer service experience preferred
* Consistent work history
* Proven oral & written communication skills
* Some Technical background
**Work from Home Requirements**
* Must be able to provide a personal device (desktop, laptop or tablet), with Windows 10 or later, Wired Ethernet LAN connection, Internet Connection (Satellite, wireless and dial-up ISP are not permitted), a minimum of 4GB RAM
* Internet Connection Requirements:
* Minimum subscribed download rate equal or exceeds 12.0 Mbps
* Minimum subscribed upload rate equal or exceeds 3.0 Mbps
* ISP must have no packet loss and ping under 50ms
* Proof of internet speed required
* Clean and quiet workspace
**Be Part of Our arenaflex Family**
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
arenaflex is an Equal Opportunity Employer
**Employment Type:** FULL_TIME
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