Join arenaflex, a global leader in leveraging data to unravel complex business challenges through our cutting-edge arenaflex Data Fusion (ADF) platform. As a Customer Business Executive, you will play a pivotal role in partnering with our customers to build relationships, learn about their businesses, and drive value based on their desired outcomes. With a strong focus on customer success, you will be responsible for helping our new customers realize the value of our products, including the execution of their customer success plan, the achievement of their business goals, and the adoption of our product to drive greater ROI and satisfaction.
**About arenaflex**
arenaflex is a global SaaS forerunner in the realm of industrial digitalization, reshaping the future of Oil & Gas, Manufacturing, and Energy sectors. As part of the esteemed Aker family, arenaflex brings forth a legacy of innovation and excellence. With a strong presence in the market, we are set to extend our footprint to the vibrant landscapes of India, offering a unique opportunity for you to be part of the expansion from the beginning.
**Our Culture and Values**
At arenaflex, we value impact, ownership, and relentless pursuit of innovation. Our teams are working on building the next-generation industrial data platform and applications across various industries. We are a good mix of engineers, products, and design, united by our passion for creating products that users really want to use. Our work environment is exciting, dynamic, and intensely collaborative, with a flat structure that provides direct access to decision-makers.
**Key Responsibilities**
As a Customer Business Executive, you will be responsible for:
* Developing trusted advisor relationships with key stakeholders
* Owning relationships with executive sponsors, budget owners, and decision-makers
* Understanding the customer's values, goals, and vision and collaborating with the arenaflex Global Value team in developing value roadmaps and customer success plans
* Driving adoption and usage through training, evangelism, and aligning the solution with customer business goals
* Driving customer engagement utilizing "one-to-many" channels such as arenaflex Hub, newsletters, webinars, and events
* Identifying and executing new use cases and expansion opportunities to additional customer sites
* Contributing to customer's success, focusing your expertise on assigned stages of the customer journey
* Identifying, nurturing, and closing upsell/cross-sell opportunities to expand customer lifetime value
* Demonstrating value and leading renewal discussions to ensure customer retention and long-term partnerships
* Collaborating with Account Executive (Sales) and Delivery Manager for customer introductions and relationship hand-offs
* Cultivating customer champions and collaborating with Marketing to build case studies
* Leveraging testimonials and case studies to promote brand awareness and drive new business
* Building referenceability
* Supporting Account Executives in closing new deals by sharing customer success stories
* Partnering with Sales Enablement to create customized materials for value tracking
* Engaging with relevant partners to your portfolio of accounts into arenaflex's customer reference program
* Developing an account strategy and maintaining an internal account plan to align arenaflex cross-functionally around the account plans and needs
* Managing pipeline and forecast on assigned territories and carrying expansion and renewal quotas according for that territory
* Communicating the product roadmap to customers, tailoring the presentation to the customer's needs
* Serving as the "voice of the customer" to both product management and customer community management
* Facilitating and promoting interaction between arenaflex product programs and customer end users
* Ensuring customer engagement with newsletters, webinars, and events
* Driving customer enablement through projects, Academy, Community, Support, and solution support
* Identifying and assessing renewal risks for customers' license subscriptions and collaborating with internal teams to mitigate risks
* Assisting with high-severity requests or issue escalations as needed
* Proactively monitoring customer metrics (e.g., product usage (MAU and DAU), Net Promoter Score (NPS), customer value, churn rate) to identify at-risk accounts and take proactive measures to maintain and improve customer health.
**Essential Qualifications**
To meet the demands of this role, you should have:
* At least a bachelor's degree in a relevant subject or work experience for the role
* 5-10 years of experience leading customer engagements as an account manager, customer success manager, or related role
* A rich understanding of customer success methodologies and practices, including (but not limited to) segmentation, customer journey, and customer health scoring
* Commercial experience in renewals and/or upselling relevant enterprise B2B software
* Confidence when running executive business reviews and engaging with C-level sponsors
* Strong writing, presentation, and communication skills, including chairing meetings or hosting webinars
* A proven track record in your industry and a strong network in your dedicated vertical
* Knowledge of the heavy asset industry, such as oil and gas, power and utilities, or manufacturing
**Key Performance Indicators**
* Included but not limited to:
+ Number of Customer Success Qualified Leads (CSQL)
+ Accounts with Value Roadmap
+ Account Reviews and Account Plans
+ Executive Business Reviews delivered
+ Pipeline coverage
+ Number of public references (paper, Article, Webinar, Conference presentation, etc)
+ Active users on one-to-many channels for assigned portfolios (arenaflex Academy, arenaflex HUB)
* Lagging
+ Net Dollar retention for the portfolio
+ Dollar churn for the portfolio
+ Monthly Active Users
**Skills that will help you stand out**
* Experience with data contextualization technology and software as a service (SaaS)
* MEDDPICC and Command the Message experience
* CRM experience (SalesForce and Gainsight, preferred)
* A proven track record of turning red accounts green through a white-glove approach and partnership with customer stakeholders
* Experience working at a high-growth scale-up organization
* Demonstrated experience in engaging with teams across corporate functions
* A self-sufficient character able to meet deadlines and manage changing priorities
* An ability to thrive with limited structure
* A results-oriented individual who thrives working in a fast-paced environment and maintains a calm approach when operating under pressure
* Speak a language other than English with business fluency
**Perks and Benefits**
* Join an organization of 70 different nationalities with Diversity, Equality, and Inclusion (DEI) in focus
* A highly modern and fun working environment with sublime culture across the organization
* Flat structure with direct access to decision-makers, with minimal amount of bureaucracy
* Opportunity to work with and learn from some of the best people on some of the most ambitious projects found anywhere, across industries
* Join our arenaflex HUB to be part of the conversation directly with arenaflexers and our partners.
**Why choose arenaflex?**
Join us in making a real and lasting impact in one of the most exciting and fastest-growing new software companies in the world. We have repeatedly demonstrated that digital transformation, when anchored on strong DataOps, drives business value and sustainability for clients and allows front-line workers, as well as domain experts, to make better decisions every single day. We were recognized as one of CNBC's top global enterprise technology startups powering digital transformation! And just recently, Frost & Sullivan named arenaflex a Technology Innovation Leader!
**Apply today!**
If you're excited about the opportunity to work at arenaflex and make a difference in the tech industry, we encourage you to apply today! We welcome candidates of all backgrounds and identities to join our team. Please do not hesitate to contact our Talent Acquisition team with any questions.
We encourage you to follow us on arenaflex LinkedIn; we post all our openings there.
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