At arenaflex, we're revolutionizing the world of training with our innovative solutions and cutting-edge technology. As a 100% remote and virtual tech company, we're passionate about creating a work environment that's not only flexible but also fosters growth, collaboration, and well-being. We're seeking an experienced Customer Assurance Analyst to join our team, who will serve as the primary contact for security and compliance inquiries related to go-to-market activities. If you're a detail-oriented, security-conscious professional with excellent communication skills, we'd love to hear from you!
**About arenaflex**
arenaflex is a distributed-first team with employees working across the U.S., and we're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about "skilling" and believes in the power of collaboration, integrity, and well-being. We're not just a company; we're a community that values our employees' strengths, growth, and happiness.
**Responsibilities**
As a Customer Assurance Analyst at arenaflex, you'll play a critical role in ensuring our customers receive clear, accurate assurance that our security controls and policies meet industry standards. Your responsibilities will include:
* Serving as the primary contact for security and compliance requests and responses by applying knowledge of our company's platforms and their alignment with privacy and security compliance requirements
* Supporting customers with specific third-party compliance requirements by helping them validate our security posture
* Maintaining security assurance documentation and streamlining related processes to build customer confidence and support the sales cycle
* Collaborating closely with internal teams and subject matter experts to ensure customers receive accurate and timely responses to their security and compliance inquiries
* Supporting customers' vendor risk assessments and audits by serving as the primary point of contact for responding to and leading meetings of ongoing customer security diligence questionnaires and audits
* Managing customer documents related to Security based Request for Proposals; analyzing and interpreting customer security and compliance requirements and aligning them with internal company policies and standards to provide customers with assurance of our company's security and compliance posture
* Identifying any gaps in meeting customer compliance or security requirements expectations; communicating and addressing potential risks or gaps with relevant teams
* Maintaining knowledge base of security and compliance content and working with internal stakeholders to ensure our customer assurance materials remain up to date
* Partnering with the sales and support organizations to provide security assurance in the sales and contract renewal process
* Partnering with internal teams to conduct vendor risk assessments
* Partnering with product and technology teams to keep up to date with arenaflex's platform
* Engaging with internal departments to analyze customer security requirements to influence product roadmaps
* Staying current with emerging security threats, technologies, and trends and contributing to driving process and program improvements to streamline customer security reviews in the sales cycle
* May provide feedback to leadership on technical abilities of the team
* Complying with all corporate and departmental privacy and data security policies and practices, including but not limited to, arenaflex's Information Systems Security Policy
* Supporting and promoting the company values through positive interactions with both internal and external partners and customers on a regular basis
* Other strategic business initiatives or cross-functional project involvement as required
**Qualifications**
To be successful in this role, you'll need:
* A bachelor's degree in a related field (e.g., computer science, information security, business administration)
* At least 3 years of experience in a security and compliance role, preferably in a SaaS or cloud-based environment
* In-depth knowledge of security and compliance frameworks, regulations, and standards (e.g., HIPAA, PCI-DSS, GDPR)
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external customers
* Strong analytical and problem-solving skills, with the ability to identify and address potential security and compliance risks
* Experience with security and compliance tools, technologies, and methodologies (e.g., vulnerability scanning, penetration testing, risk assessments)
* Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects simultaneously
* Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records and documentation
**Preferred Qualifications**
* Master's degree in a related field (e.g., computer science, information security, business administration)
* CISSP, CISM, or other relevant security certifications
* Experience with cloud-based security and compliance platforms (e.g., AWS, Azure, Google Cloud)
* Familiarity with agile development methodologies and DevOps practices
* Experience with security and compliance automation tools and technologies (e.g., Ansible, Terraform)
**Skills and Competencies**
To succeed in this role, you'll need to demonstrate the following skills and competencies:
* Strong analytical and problem-solving skills, with the ability to identify and address potential security and compliance risks
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams and external customers
* Strong attention to detail and organizational skills, with the ability to maintain accurate and up-to-date records and documentation
* Ability to work in a fast-paced, dynamic environment and prioritize multiple tasks and projects simultaneously
* Strong technical skills, with the ability to understand and apply security and compliance frameworks, regulations, and standards
* Ability to stay current with emerging security threats, technologies, and trends and contribute to driving process and program improvements
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Customer Assurance Analyst, you'll have opportunities to:
* Develop your skills and expertise in security and compliance, with access to training and development programs and resources
* Collaborate with cross-functional teams to drive process and program improvements and contribute to the development of new security and compliance initiatives
* Take on additional responsibilities and leadership roles, with opportunities to mentor and guide junior team members
* Participate in arenaflex's learning and development programs, including training and development sessions, workshops, and conferences
**Work Environment and Company Culture**
arenaflex is a distributed-first team, with employees working across the U.S. We're committed to creating a work environment that's inclusive, supportive, and empowering. Our team is passionate about "skilling" and believes in the power of collaboration, integrity, and well-being. We're not just a company; we're a community that values our employees' strengths, growth, and happiness.
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* Base salary: $95,000 - $125,000 annually
* Comprehensive benefits, including medical, dental, vision, and life insurance
* 401(k) with company match
* Tuition reimbursement
* Healthy lifestyle reimbursements
* Open PTO
* Paid holidays
* Bereavement leave
* Parental leave
* Caregiver leave
* Paid FMLA leave
* Friends and Family Friday (end of standard workweek at 2pm local time)
* Full company closure during the 4th of July holiday week
* Access to pet insurance
* Access to arenaflex learning opportunities through our product and more!
**How to Apply**
If you're a motivated, security-conscious professional with excellent communication skills, we'd love to hear from you! Please submit your resume and a cover letter explaining why you're the perfect fit for this role. We can't wait to hear from you!
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