At arenaflex, we're committed to delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're seeking a highly skilled and customer-focused Customer Assistance Representative Sr to join our team at the Detroit Metro Airport in Detroit, MI. If you're passionate about delivering top-notch service, have a knack for problem-solving, and thrive in a fast-paced environment, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and forward-thinking organization that's revolutionizing the way we approach customer service. With a strong focus on innovation, teamwork, and community involvement, we're dedicated to creating a workplace culture that's inclusive, supportive, and empowering. Our team members are the backbone of our success, and we're committed to providing them with the training, resources, and opportunities they need to grow and thrive.
**Job Summary**
As a Customer Assistance Representative Sr, you'll play a critical role in delivering exceptional customer experiences at our Detroit Metro Airport location. You'll be responsible for providing high-level customer service, resolving issues, and promoting arenaflex's products and services to internal and external customers. If you're a people person with a passion for customer service, we encourage you to apply for this exciting opportunity!
**Responsibilities**
* Answer incoming calls from customers, responding to their inquiries, resolving issues, and providing information about arenaflex's products and services
* Understand and communicate rental terms and conditions, vehicle features, and other services to customers
* Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
* Meet and greet customers in a friendly and timely manner, ensuring a positive first impression
* Sell optional protection products, upgrades, fuel options, and other additional equipment to customers
* Perform various administrative and basic accounting functions, including research and billing support tasks, accounts receivables, and processing customer billings
* Perform miscellaneous and job-related duties as assigned by management
**Qualifications**
* Must be at least 18 years old
* Must have a high school diploma or equivalent (G.E.D.)
* Must have 6 months of prior customer service, retail, or administrative support experience
* Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
* Must be authorized to work in the United States and not require work authorization sponsorship by arenaflex for this position now or in the future
**Schedule**
* Must be available to work the following schedule:
+ Sunday: 10A-6P
+ Monday: 10A-6P
+ Tuesday: 10A-6P
+ Wednesday: 10A-6P
+ Thursday: 10A-6P
**Benefits**
* Competitive hourly rate: $15 per hour
* Full benefits package, including health, vision, dental, 401K, and paid time-off
* Opportunity to work in a dynamic and fast-paced environment
* Comprehensive training and development programs to enhance your skills and knowledge
* Collaborative and supportive team environment
* Recognition and rewards for outstanding performance and contributions
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity! Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates of all backgrounds, cultures, and experiences.
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