At careerzynith, we're on a mission to revolutionize the medical device industry by providing innovative solutions that improve patient outcomes and enhance the overall customer experience. As a key member of our Customer and Data Support team, you'll play a vital role in managing clinical-related customer experiences, prioritizing business opportunities, and delivering product/service solutions that exceed our customers' expectations.
**Job Summary:**
We're seeking an experienced Customer and Data Support Specialist to join our remote team in Birmingham, AL. As a contract employee on a W2 basis, you'll work 40 hours a week, Monday through Friday, from 8 AM to 5 PM, or hours agreed upon with your manager. This is a 12-month contract opportunity, and we're looking for a US citizen or GC holder to fill this role.
**Key Responsibilities:**
* Manage clinical-related customer experiences for careerzynith's products and services, ensuring timely and effective resolution of customer complaints and issues.
* Prioritize business opportunities and product/service solutions to drive customer satisfaction and loyalty.
* Develop and maintain in-depth knowledge of careerzynith's Integrated Solutions platform, including user management and customer support processes.
* Design and implement processes and procedures for user access and management across the Integrated Solutions platform, including single sign-on, deployed, and hosted solutions.
* Collaborate with cross-functional teams to resolve customer complaints and issues, and to identify opportunities for process improvements.
* Provide advanced Microsoft Excel skills to analyze and report on customer data, and to develop data-driven insights that inform business decisions.
* Utilize advanced SQL skills to query and analyze large datasets, and to develop data visualizations that support business objectives.
* Stay up-to-date with industry trends and best practices in customer support and data management, and apply this knowledge to continuously improve careerzynith's services.
**Essential Qualifications:**
* Bachelor's degree in a related field, such as business, computer science, or healthcare.
* At least 2 years of experience in customer support, data management, or a related field.
* Proven track record of delivering exceptional customer experiences and resolving complex customer complaints.
* Advanced Microsoft Excel skills, including data analysis, reporting, and visualization.
* Familiarity with SQL and data management principles.
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
* Strong problem-solving and analytical skills, with the ability to think critically and develop creative solutions.
**Preferred Qualifications:**
* Experience with Software as a Service (SaaS) solutions, including user management and customer support processes.
* Knowledge of medical device industry trends and regulations.
* Certification in customer support or data management, such as Certified Customer Support Professional (CCSP) or Certified Data Analyst (CDA).
* Experience with data visualization tools, such as Tableau or Power BI.
**Skills and Competencies:**
* Strong analytical and problem-solving skills, with the ability to think critically and develop creative solutions.
* Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
* Strong attention to detail and organizational skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
* Ability to work in a fast-paced environment and adapt to changing priorities and deadlines.
* Strong technical skills, including advanced Microsoft Excel and SQL skills.
* Familiarity with data management principles and best practices.
**Career Growth Opportunities and Learning Benefits:**
* careerzynith is committed to providing ongoing training and development opportunities to support your career growth and professional development.
* You'll have the opportunity to work with a talented team of professionals who are passionate about delivering exceptional customer experiences and driving business success.
* careerzynith offers a dynamic and supportive work environment that encourages collaboration, innovation, and continuous learning.
**Work Environment and Company Culture:**
* careerzynith is a remote-friendly company that values flexibility and work-life balance.
* Our team is passionate about delivering exceptional customer experiences and driving business success, and we're committed to creating a positive and inclusive work environment that supports our employees' well-being and career growth.
* We offer a range of benefits and perks, including flexible work arrangements, professional development opportunities, and a comprehensive compensation package.
**Compensation, Perks, and Benefits:**
* Competitive hourly rate, commensurate with experience.
* Comprehensive benefits package, including health, dental, and vision insurance.
* Flexible work arrangements, including remote work options.
* Professional development opportunities, including training and certification programs.
* Access to cutting-edge technology and tools, including Microsoft Office and SQL.
* Collaborative and dynamic work environment that encourages innovation and creativity.
**How to Apply:**
If you're a motivated and experienced customer support professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience. We can't wait to hear from you!