At arenaflex, we're not just a company – we're a community of innovators, thinkers, and doers who are passionate about delivering exceptional customer experiences. With a rich history and a strong presence in the Southeast, arenaflex is one of the fastest-growing auto leasing and finance companies in the United States. Our growth has created opportunities for existing team members and the need to bring qualified talent to join our family.
**Our Story**
arenaflex prides itself on having a diverse and inclusive environment that provides everyone the opportunity to advance their career within. We value hard work, creativity, integrity, and a can-do spirit. Our culture is built on five core values that guide everything we do:
* **Integrity**: We operate with transparency, honesty, and ethics in all our interactions.
* **Innovation**: We encourage creativity, experimentation, and continuous improvement.
* **Inclusion**: We celebrate diversity and promote a culture of belonging.
* **Service**: We strive to deliver exceptional customer experiences that exceed expectations.
* **Success**: We aim to achieve our goals and celebrate our achievements.
**Join Our Team**
If you're an ambitious, results-oriented individual with a natural gift for talking to people, we have an opportunity for you to come and join our team. As a Customer Account Support Specialist, you'll play a critical role in servicing our large and growing portfolio. This position is 100% remote, and you'll be expected to be available for shift requirements between the hours of 8:00am – 7:00pm CST Monday – Friday and 8:00am – 12:00pm CST on Saturday.
**Responsibilities**
As a Customer Account Support Specialist, your key responsibilities will include:
* Contacting customers to determine the reason for payment delinquency and negotiating payments.
* Handling accounts with speed and accuracy while maintaining professionalism.
* Confirming and/or negotiating payment arrangements, researching any discrepancies.
* Completing phone calls to meet required performance standards and metrics.
* Maintaining established objectives for delinquency, repossessions, and net losses; staying informed of changes in policies and procedures.
* Using computerized systems for tracking, information gathering, and/or troubleshooting.
* Documenting all accounts accurately, clearly, and concisely noting the reason for delinquency.
* Responding with accurate information pertinent to the callers' questions using professionalism and integrity.
* Adhering to all state and federal laws in the handling of accounts.
**Qualifications**
To succeed in this role, you'll need:
* Excellent listening, oral, and written communication skills.
* Attention to detail.
* Professional phone etiquette.
* Good follow-up skills.
* Persuasive negotiation skills.
* Microsoft Windows and Internet-based applications experience required.
* Basic typing/data entry skills.
* Ability to multi-task.
* Ability to work a five-day workweek, including some Saturdays.
**Education & Experience**
While a high school diploma or equivalent is required, we encourage candidates with an Associate's or Bachelor's degree in business or a related field to apply. Prior experience in financial services or a similar industry is preferred.
**What We Offer**
As a member of our team, you can expect:
* A competitive salary and benefits package.
* Opportunities for career growth and professional development.
* A dynamic and inclusive work environment.
* Flexible work arrangements, including 100% remote work options.
* Access to cutting-edge technology and tools.
* Recognition and rewards for outstanding performance.
**Why Join arenaflex?**
At arenaflex, we're passionate about delivering exceptional customer experiences and making a positive impact in our community. We're committed to creating a workplace that's inclusive, supportive, and empowering. If you're looking for a challenging and rewarding career opportunity, we encourage you to apply.
**How to Apply**
If you're ready to take the next step in your career, please submit your application through our website. We can't wait to hear from you!
Apply Now!
Apply for this job