At arenaflex, we're driven by a passion for transforming the way we power our lives. We believe that starts at the individual employee level, where we strive to foster an environment that empowers our team members to thrive. Our commitment to diversity, inclusion, and belonging is at the heart of everything we do, and we're excited to welcome talented individuals like you to our team.
**Job Summary:**
As an Experienced Customer Account Representative at arenaflex, you'll play a critical role in delivering exceptional customer experiences that exceed expectations. You'll be the primary point of contact for existing and prospective customers, providing professional, quality, and "best in class" service through a consultative approach. Your passion for helping customers, attention to detail, and ability to troubleshoot issues will make you an invaluable asset to our team.
**Key Responsibilities:**
* Respond to customer and sales requests via phone, email, and live chat, providing timely and satisfactory solutions to their inquiries
* Troubleshoot issues or concerns by providing solutions and/or recommendations with a sense of urgency, ensuring customer needs are fulfilled in a timely and satisfactory fashion
* Serve as the point of contact for addressing pre and post-order, shipment, and invoicing needs, including freight and warranty claims, product returns, replacement orders, customer credits, and bills
* Complete daily tasks within pre-established timelines by appropriately prioritizing multiple tasks with minimal direction from management
* Meet team and customer performance metrics, goals, and deadlines in a fast-paced, ever-changing, high-performing team-based environment
* Manage end-to-end customer experience and maintain account documentation
* Build and provide B2B quotes with accurate delivery times to customers as requested
* Monitor multiple order statuses and take action on orders not progressing through the order fulfillment cycle, following them through to fulfillment
* Work closely with the Warehouse team, Territory Sales Managers, Credit, and Supply Chain to follow up on orders and address any questions
* Continuously drive customer base to utilize the ecommerce navigation
* Maintain high-level product portfolio knowledge
* Recommend improvements to management in service, product, procedures, and/or packaging to support operational excellence or to prevent future issues of a similar nature
* Complete ad hoc projects as needed
**Requirements:**
* Bachelor's Degree in business or related field or Minimum of 1 year of customer service work experience
* Excellent interpersonal, verbal, and written communication skills
* Ability to display patience, empathy, and strong listening skills while ensuring customer needs are fulfilled in a timely and satisfactory fashion
* Be flexible and able to prioritize and complete a variety of simultaneous tasks with a high level of organization and attention to detail
* Ability and willingness to learn and adapt quickly to rapidly evolving business processes
* Experience with Salesforce.com, Oracle ERP, and Google Suite a plus
* Highly self-motivated with the ability to prioritize complex, diversified responsibilities, multi-task effectively, and execute tasks with minimum supervision
**Physical Demands:**
* Ability to perform normal office duties
* Ability to operate office equipment, including computers, and determine accuracy of work
* Ability to interact and participate in meetings
**Why Join arenaflex?**
At arenaflex, we offer a dynamic and inclusive work environment that empowers our team members to grow and thrive. We're committed to equal employment opportunities and believe that empowering people and valuing their differences are essential for our mission of connecting people to the cleanest energy on earth.
**Compensation and Benefits:**
* Starting salary/wage for this opportunity: $17.50 to $23.34
* arenaflex provides a variety of benefits to employees, including health insurance coverage, a wellbeing program, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO)
* Other rewards may include annual bonus eligibility, based on both company and individual performance, as well as short- and long-term incentives and program-specific awards
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and are looking for a challenging and rewarding role, we encourage you to apply. Please submit your application through our website, and we'll be in touch to discuss your qualifications further.
**Equal Employment Opportunity:**
arenaflex is proud to be an equal opportunity employer that does not tolerate discrimination or harassment of any kind. Our commitment to Diversity, Inclusion & Belonging drives our ability to build diverse teams and develop inclusive work environments. We're committed to equal employment opportunities without consideration of race, color, religion, ethnicity, citizenship, political activity or affiliation, marital status, age, national origin, ancestry, disability, veteran status, sexual orientation, gender identity, gender expression, sex or gender, pregnancy or any other basis protected by law.
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