**Job Summary:**
Join arenaflex as an Experienced Consumer Care Representative (Collections Specialist/Customer Service) and embark on a rewarding career in debt collections. As a key member of our team, you will be responsible for making initial contact with debtors, advising them of repayment and resolution options, and handling routine collections. With a focus on compliance and customer service, this role requires a unique blend of communication skills, attention to detail, and the ability to work independently. If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity.
**About arenaflex:**
arenaflex is a leading provider of debt collection services, dedicated to delivering exceptional results while maintaining the highest standards of ethics and compliance. Our team of experienced professionals is committed to helping individuals and businesses resolve their debt obligations in a fair and respectful manner. With a strong focus on customer service and a culture of innovation, arenaflex is the perfect place to launch or advance your career in debt collections.
**Responsibilities:**
As an Experienced Consumer Care Representative (Collections Specialist/Customer Service) at arenaflex, you will be responsible for:
* Making initial contact with debtors to inform them of delinquencies in their accounts and advising them of various repayment and resolution options.
* Handling routine collections and escalating more complicated accounts to the Manager or other staff for resolution.
* Performing entry-level information gathering and verification for certain accounts, particularly when senior employees or clients have recommended an account for Administrative Wage Garnishment or have determined that the full balance cannot be collected due to circumstances such as bankruptcy or medical disability.
* Contacting employers, healthcare professionals, corrections officials, and other third parties to gather necessary account information.
* Conducting follow-up communications with debtors and employers regarding wage garnishment or rehabilitation programs.
* Receiving and submitting hearing requests from debtors to the client.
* Skip-tracing debtors to locate current residence and employment information.
* Handling incoming and outgoing collection calls.
* Negotiating balance in full payments, payment arrangements, or legal referrals.
* Reviewing accounts and scheduling contact dates for follow-up calls.
* Reading and following scripts verbatim.
* Documenting interactions with debtors.
**Requirements:**
To be successful in this role, you will need:
* A high school diploma or GED.
* At least 1 year of collection experience.
* Excellent communication skills, both written and verbal.
* A working knowledge of modern office procedures, methods, and computer equipment.
* Good organizational skills and attention to detail.
* The ability to comply with rules, regulations, laws, and methods related to debt collection.
* The ability to work independently in the absence of immediate supervision.
* The ability to handle and resolve recurring problems.
* Successful completion and passing of the FDCPA test.
* Eligibility to be licensed as a collector in certain states.
**Nice-to-Haves:**
While not required, the following skills and experiences are highly desirable:
* Experience in customer service roles.
* Familiarity with bankruptcy processes.
* Strong typing skills.
**Benefits:**
As an Experienced Consumer Care Representative (Collections Specialist/Customer Service) at arenaflex, you will enjoy a comprehensive benefits package, including:
* Health insurance.
* Dental insurance.
* Vision insurance.
* Life insurance.
* Disability insurance.
* 401(k) plan with matching contributions.
* Paid time off.
* Paid sick time.
* Flexible schedule.
* Employee assistance program.
* Paid training.
* Referral program.
* AD&D insurance.
**Work Environment:**
This is a remote opportunity, requiring the employee to live within a 50-mile radius of the Lathrop, CA office. The schedule is Monday to Friday, and the role includes a variety of responsibilities that contribute to the overall success of the collections process.
**Compensation:**
The starting pay for this role is $17.20 per hour, with additional health and welfare compensation, and potential for monthly bonuses.
**How to Apply:**
If you're a motivated and results-driven individual with a passion for customer service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further.
**Equal Employment Opportunity:**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity and promotes equal opportunities for all employees.
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