At arenaflex, we're dedicated to creating a safe, welcoming community where individuals can access life-changing mental health tools and connect with like-minded peers. Our virtual world and online application offer a unique space for members to share their experiences, learn from others, and grow together. As a Community Moderator and Customer Support Specialist, you'll play a vital role in ensuring the positive engagement and safety of our community members, while providing exceptional customer support through Zendesk.
**About arenaflex**
arenaflex is a pioneering organization that's revolutionizing the way people access mental health support and connect with others. Our mission is to create a global community that's free from stigma and filled with compassion, understanding, and empathy. We believe that everyone deserves access to mental health tools and resources, and we're committed to making that a reality.
**Job Summary**
We're seeking a dedicated and compassionate individual to join our Community Team as a Community Moderator and Customer Support Specialist. In this role, you'll be responsible for ensuring the safety and positive engagement of our community members, while providing exceptional customer support through Zendesk. If you're passionate about mental health, community engagement, and customer support, we encourage you to apply.
**Responsibilities**
As a Community Moderator and Customer Support Specialist, you'll be responsible for the following key areas:
### Community Moderation
* Monitor user interactions within the application to ensure a safe and supportive environment.
* Enforce community guidelines and policies to maintain a positive atmosphere.
* Engage with community members, address concerns, and provide assistance when needed.
* Welcome and greet new users, fostering a sense of belonging.
* Collaborate with the Community Team to develop and implement community engagement strategies.
### Customer Support
* Respond to user inquiries and support requests via Zendesk in a timely and professional manner.
* Troubleshoot and resolve user issues effectively, demonstrating empathy and understanding.
* Collaborate with the technical team to escalate and resolve complex issues.
* Provide insights and feedback to improve community engagement and user satisfaction.
### Documentation
* Maintain accurate and detailed records of user interactions and support requests.
* Provide regular updates and reports to the Community Team on community engagement and user satisfaction.
### Additional Responsibilities
* Participate in on-the-job training and professional development opportunities to enhance your skills and knowledge.
* Collaborate with the Community Team to develop and implement new community engagement initiatives.
* Contribute to the development of community guidelines and policies.
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* Strong communication skills, both written and verbal.
* Empathetic and patient with the ability to handle sensitive situations.
* Familiarity with mental health topics and a commitment to promoting a supportive environment.
* Previous experience in community moderation and/or customer support is preferred.
* Ability to adapt to new technologies and platforms.
* Must have previous experience using Zendesk.
* Academic or professional background in psychology or mental health is preferred.
* Bachelor's degree in psychology is preferred.
**Schedule**
This is a part-time position with approximately 20-30 hours per week, with the potential to transition into a full-time role based on performance and business needs. The schedule will be flexible, with the ability to work from home and adjust your hours to meet the needs of the community.
**Benefits**
As a member of the arenaflex team, you'll enjoy the following benefits:
* Flexible schedule
* On-the-job training
* Work from home
* Opportunities for professional development and growth
* Collaborative and supportive work environment
**How to Apply**
If you're passionate about mental health, community engagement, and customer support, we encourage you to apply. Please fill out our application and include your up-to-date resume here: https://form.typeform.com/to/jKValCuB. arenaflex is an equal opportunity employer, and we welcome individuals from all backgrounds and experiences to apply.
**Job Types**
* Part-time
* Contract
**Pay**
* $15.00 - $22.00 per hour
**Expected hours**
* 20 - 30 per week
**Benefits**
* Flexible schedule
* On-the-job training
* Work from home
**Experience level**
* 1 year
**Shift**
* 8 hour shift
* Day shift
**Weekly day range**
* Monday to Friday
* Weekends as needed
**Work setting**
* Office
* Remote
**Work Location**
* Remote
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