**Join arenaflex, a creative platform for music creators, and become a key player in shaping the future of music education.**
Are you passionate about empowering educators and students to achieve their creative potential? Do you have a knack for building strong relationships and a drive to succeed in a dynamic, fast-paced environment? If so, we want you to join our team as a Community and Customer Success Manager, Education.
**About arenaflex**
arenaflex is a leading creative platform for music creators, providing a vast catalog of licensed samples, powerful AI tools, and affordable plugins and DAWs. Our mission is to inspire and accelerate creative success for digital music creators worldwide. With a culture of collaboration, accountability, and unity, we're a team of passionate individuals who share a love for music and a commitment to excellence.
**Our DISCO Values**
At arenaflex, we live by our DISCO values: Direct, Inclusive, Splice Together, Creator Centric, and Optimistic. These values guide our approach to work, ensuring that we support each other, communicate effectively, and navigate challenges with flexibility and unity.
**The Role**
As a Community and Customer Success Manager, Education, you'll play a critical role in driving the success of our education customers. Your responsibilities will include:
* **Customer Concierge**: Guide new customers through the onboarding process, ensuring they understand how to use our product, address initial questions, monitor customer metrics, and identify growth opportunities based on their evolving needs and usage.
* **Curricular Content Creation**: Develop and design engaging educational materials and content, such as lesson plans, tutorials, instructional videos, and promotional content, to support customer education and highlight features.
* **Training Facilitation**: Lead training sessions, workshops, or webinars to educate customers on product features, best practices, and advanced usage, while integrating sales pitches appropriately.
* **Community Building**: Connect with customers through thoughtful conversations to discover ways to foster relationships and create a sense of community. Develop personalized strategies that contribute to both their satisfaction and revenue growth.
* **Feedback and Learnings**: Gather and analyze customer feedback on the product, training materials, and overall experience to use these insights to enhance our content and support, as well as to discover new opportunities for sales or product improvements.
* **Education Resource**: Create and maintain a knowledge base, FAQs, and self-help resources that support customer self-service, while integrating promo information to drive awareness of additional features or services.
* **Insights Reporting**: Track and report on customer engagement metrics, training effectiveness, content engagement, and sales performance. Share insights and suggestions to improve customer support, content strategies, and overall efforts.
**Travel Expectations**
As a key part of your role, you'll have the opportunity to travel to various campus events, educational activations, and community-building engagements. This travel is crucial for building strong relationships with our education partners, supporting on-site training, and facilitating workshops that empower educators and students alike.
**Requirements**
* 6+ years of work experience
* 3+ years experience working in EdTech and/or community building with students, teachers, and educators
* Ability to build and maintain customer relationships
* Ability to understand customer needs, struggles, and desires and apply pragmatic solutions
* Ability to manage multiple customer accounts concurrently
* Experience and comfortability working within a CRM tool
* Strong communication skills, particularly in questioning and listening and effectively communicating the benefits of a product in the classroom
* Well-versed in music production or have a love for creator culture
* Able to foster strong, positive working relationships with team members and cross-functional partners
**Nice to Haves**
Do you have other creative passions? We want you to apply those skills! Whether it be motion design, photography, illustrationyou name it, we want it.
**Compensation and Benefits**
The national pay range for this role is $78,750 - $90,000. Individual compensation will be commensurate with the candidate's experience. arenaflex offers a comprehensive benefits package, including health insurance, retirement savings, and paid time off.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer. We provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
**How to Apply**
If you're passionate about music education and customer success, we want to hear from you! Apply now to join our team and become a key player in shaping the future of music education.
Apply Job!
**About arenaflex**
arenaflex is a creative platform for music creators, providing a vast catalog of licensed samples, powerful AI tools, and affordable plugins and DAWs. Our mission is to inspire and accelerate creative success for digital music creators worldwide. With a culture of collaboration, accountability, and unity, we're a team of passionate individuals who share a love for music and a commitment to excellence.
**Join our team and become a part of something amazing!**
Apply for this job