At arenaflex, we're dedicated to empowering individuals to live healthier and longer lives. As a leading provider of specialty network programs, we're seeking exceptional customer service professionals to join our high-volume call center and provide exceptional support to our members nationwide. If you're passionate about delivering outstanding customer experiences and have a knack for resolving complex issues, we want to hear from you!
**About arenaflex**
arenaflex is a dynamic and innovative company that's committed to making a positive impact on people's lives. Our mission is to empower individuals to take control of their health and well-being, and we're always looking for talented individuals who share our passion for delivering exceptional customer service. As a remote customer service representative, you'll be part of a team that's dedicated to providing timely, accurate, and courteous support to our members.
**Responsibilities**
As a Clinical Customer Service Representative, you'll play a vital role in supporting our company's mission by providing exceptional customer service to our members. Your key responsibilities will include:
* Answering incoming calls in a professional, accurate, timely, and courteous manner
* Ascertain the nature of the call and record information in the Communication Log
* Look up member information using proprietary arenaflex systems and provide information to the caller
* Forward logs requiring further research to the appropriate department
* Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.)
* Utilize appropriate resources, including those online, to provide timely responses
* Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner
* Meet or exceed minimum key job accountabilities established for the Customer Service Representative position
* Document all calls appropriately
* Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel
* Respond to requests for internal and external customers and/or clients, as required
**Qualifications**
To be successful in this role, you'll need to possess the following qualifications:
* High school diploma or equivalent required
* Minimum of one-year experience performing customer service duties; inbound call center experience preferred
* Basic computer skills
* Strong verbal communications skills
**Core Competencies**
As a Clinical Customer Service Representative, you'll need to demonstrate the following core competencies:
* Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships
* Ability to display excellent customer service to meet the needs and expectations of both internal and external customers
* Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment
* Ability to effectively organize, prioritize, multi-task, and manage time
* Demonstrated accuracy and productivity in a changing environment with constant interruptions
* Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions
* Ability to exercise strict confidentiality in all matters
**Work Environment and Company Culture**
As a remote customer service representative, you'll have the flexibility to work from home in a designated work area with company-provided technology equipment. Our company culture is built on a foundation of respect, empathy, and open communication. We're committed to providing a supportive and inclusive work environment that allows our employees to thrive and grow.
**Compensation and Benefits**
As a Clinical Customer Service Representative, you'll receive a competitive hourly rate of $15/hour, with the potential to earn up to $16/hour within the first year, plus merit. You'll also have the opportunity to earn additional bonuses based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months. arenaflex offers a comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays.
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to helping our employees grow and develop their careers. As a Clinical Customer Service Representative, you'll have access to ongoing training and development opportunities, including:
* Ongoing training and coaching to help you develop your customer service skills
* Opportunities to take on additional responsibilities and advance your career
* Access to arenaflex's comprehensive benefits package, including medical, dental, and vision insurance, as well as paid time off and holidays
* A supportive and inclusive work environment that allows you to thrive and grow
**How to Apply**
If you're passionate about delivering exceptional customer service and have a knack for resolving complex issues, we want to hear from you! To apply for this exciting opportunity, please visit our website and submit your application. We can't wait to hear from you!
**Equal Employment Opportunity**
arenaflex is an Equal Opportunity/Affirmative Action Employer. We're committed to providing a fair and inclusive work environment that allows all employees to thrive and grow. We welcome applications from diverse candidates and are committed to hiring the best talent, regardless of their background or experience.
**Accommodations for Individuals with Disabilities**
If you're a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you're unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, please contact our Human Resources Department at (800) 848-3555 x6702.
**Pay Transparency**
arenaflex will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information.
**Contact Us**
If you have any questions or would like to learn more about this exciting opportunity, please don't hesitate to contact us. We look forward to hearing from you!
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