At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and exceptional customer service. As a Claims Customer Service Representative, you'll play a vital role in delivering an unparalleled experience to our customers, agents, and dealers. If you're a bright, outgoing, and energetic individual with a passion for problem-solving and customer satisfaction, we want to hear from you!
**About arenaflex**
arenaflex is a leading provider of auto repair coverage, protecting people from unexpected and costly breakdowns for almost 15 years. We're a fast-paced company that's growing rapidly, and we're committed to empowering our employees to lead, drive change, and give back to their communities. Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community.
**Job Summary**
As a Claims Customer Service Representative, you'll be responsible for answering internal and external phone and email inquiries, providing information and explanations on the various levels of contract coverage, and managing work-flow, process, and complete all requests and documents according to established procedures. You'll be a team player, working effectively in a friendly team environment, and interacting with management and co-workers in a visible manner.
**Key Responsibilities:**
* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts.
* Request and distribute internal information to aid Claims Adjudication Department
* Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes.
* Manage work-flow, process, and complete all requests and documents according to established procedures
* Be a team member, work effectively in a friendly team environment
* Being interactive and communicative with management and co-workers in a visible manner is an essential function of the job; therefore, camera usage is required for training, team meetings, and meetings with management.
* Other Job Duties, as assigned
**Key to Success:**
* Minimum High School graduate or GED is Required
* Strong organizational and customer service skills with ability to problem solve and multi task must be detail oriented with a high level of accuracy in data entry skills.
* The ability to maintain confidentiality of sensitive information
* Possess excellent written and verbal communication skills, must be able to communicate effectively with contract holders, agents, dealers, internal staff/upper management and customers, call center experience preferred.
* Proficient working on a PC, working knowledge of MS Office, able to learn new programs quickly, type at least 35 wpm, and document information while discussing the claim over the phone
* Automotive Service Dept. experience preferred. Warranty Administrators, BDC Representatives, Automotive Cashier/Receptionist, Service Writers are also encouraged to apply.
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Proficient in MS Office and other software applications
* Strong attention to detail and accuracy in data entry
* Ability to maintain confidentiality of sensitive information
* Excellent written and verbal communication skills
* Ability to work effectively in a team environment
**Career Growth Opportunities and Learning Benefits:**
* Paid training and upward mobility – we invest in your growth
* Opportunities for professional development and career advancement
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Access to industry-leading training and development programs
**Work Environment and Company Culture:**
* arenaflex is a fast-paced and dynamic company that's growing rapidly
* We're committed to empowering our employees to lead, drive change, and give back to their communities
* Our people are our greatest strength, and we're proud to work as a diverse team to serve our customers and our community
* We offer a collaborative and supportive work environment that's perfect for those who thrive in a dynamic and fast-paced setting
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $20.50/hour
* Additional bonus and incentive opportunities
* Paid training and upward mobility – we invest in your growth
* 401(k) with company match after 90-days of employment
* Medical, Dental, and Vision Insurance
* Voluntary Life Insurance
* Internet Stipend
* Casual dress code
**Equal Employment Opportunity:**
arenaflex is proud to be an equal-opportunity employer. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
**How to Apply:**
If you're a motivated and customer-focused individual who's passionate about delivering exceptional service, we want to hear from you! Please submit your application through our website. We can't wait to welcome you to the arenaflex team!
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