At arenaflex, we're on a mission to revolutionize the automotive warranty industry by providing top-notch coverage and claims support to our customers. As a Claims Customer Service Representative, you'll play a vital role in delivering exceptional customer experiences, resolving claims efficiently, and driving business growth. If you're a bright, outgoing, and energetic individual with a passion for customer service, we want to hear from you!
**Job Summary:**
As a Claims Customer Service Representative at arenaflex, you'll be responsible for handling internal and external phone and email inquiries, providing information and explanations on various levels of contract coverage and claims processes, and working collaboratively with our Claims Adjudication Department to ensure seamless claims resolution. If you're a team player with excellent communication skills, a keen eye for detail, and a passion for problem-solving, we encourage you to apply for this exciting opportunity.
**Key Responsibilities:**
* Analyze information in Vehicle Service Contract and claims system to advise customers of the appropriate benefit amounts
* Request and distribute internal information to aid Claims Adjudication Department
* Answer phone and email inquiries and provide information and explanations on the various levels of contract coverage, and claims processes
* Manage workflow, process, and complete all requests and documents according to established procedures
* Collaborate with management and coworkers in a friendly team environment
* Utilize camera usage for training, team meetings, and meetings with management
* Perform other job duties as assigned
**Key to Success:**
* High School graduate or GED required
* Strong organizational and customer service skills with ability to problem solve and multitask
* Detail-oriented with a high level of accuracy in data entry skills
* Ability to maintain confidentiality of sensitive information
* Excellent written and verbal communication skills, with the ability to communicate effectively with contract holders, agents, dealers, internal staff/upper management, and customers
* Proficient working on a PC, with a working knowledge of MS Office, and the ability to learn new programs quickly
* Type at least 35 wpm, and document information while discussing the claim over the phone
* Automotive Service Department experience preferred, with a background in Warranty Administration, BDC Representation, Automotive Cashier/Receptionist, or Service Writing
**Essential Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* High level of accuracy and attention to detail
* Ability to maintain confidentiality and handle sensitive information
* Proficient in MS Office and other software applications
* Strong organizational and time management skills
* Ability to work effectively in a team environment
**Career Growth Opportunities and Learning Benefits:**
* Paid training and upward mobility opportunities
* Ongoing professional development and training programs
* Opportunities for career advancement and growth within the company
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**Work Environment and Company Culture:**
* arenaflex is a fast-paced and dynamic company with a strong focus on customer satisfaction and employee growth
* Our team is passionate about delivering exceptional customer experiences and driving business growth
* We offer a collaborative and supportive work environment, with opportunities for professional development and growth
* arenaflex is committed to diversity, equity, and inclusion, and we celebrate our employees' differences
**Compensation, Perks, and Benefits:**
* Competitive hourly rate of $20.50/hour
* Additional bonus and incentive opportunities
* Paid training and upward mobility opportunities
* 401(k) with company match after 90 days of employment
* Medical, dental, and vision insurance
* Voluntary life insurance
* Internet stipend
* Casual dress code
**Equal Employment Opportunity:**
arenaflex is an equal-opportunity employer, committed to diversity, equity, and inclusion. We celebrate our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. Our differences are what make us better together.
**About arenaflex:**
arenaflex has been honored with multiple Stevie Awards for being a great place to work, and we're growing rapidly. We're a fast-paced company offering limitless opportunities to grow your career. Thanks to our dedicated employees, we provide best-in-class auto repair coverage to customers across the country, protecting people from unexpected and costly breakdowns for almost 15 years. At arenaflex, we embrace the entrepreneurial spirit, and you'll play a role in shaping this dynamic industry. We offer great pay, amazing benefits, and the opportunity to learn and grow.
**Join Our Team:**
If you're a motivated and customer-focused individual with a passion for problem-solving and teamwork, we encourage you to apply for this exciting opportunity. Don't miss out on the chance to accelerate your career with arenaflex!
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