At arenaflex, we're revolutionizing the way veterinarians buy the supplies they need to keep America's pets healthy. Our eCommerce and mobile platforms empower veterinary practices to compare and buy from all their vendors in one place, streamlining their critical purchasing decisions and processes. With a community of over 17,000 veterinary hospitals employing tens of thousands of veterinarians, we deliver care to millions of animals across all 50 states every year. As a growing team on a mission to modernize the $50B+ animal health industry, we're seeking exceptionally talented and passionate individuals to join our team.
**About the Position**
As a Chat Support Associate at arenaflex, you'll play a pivotal role in ensuring a positive and delightful day-to-day experience for every user leveraging our platform for their supply ordering needs. You'll engage with our vibrant community of veterinary professionals through live chats, phone calls, emails, internal discussion boards, and platform demos. This role requires a proactive self-starter who thrives in a fast-paced, team environment and is excited by the challenge of supporting and growing a large community of passionate veterinary professionals.
**Key Responsibilities**
- Support existing arenaflex users by responding to user inquiries via live chat, email, and phone in a timely manner
- Troubleshoot issues quickly and explain scenarios/solutions in an easily digestible and effective manner
- Handle various daily and weekly admin responsibilities, such as proactive account management, item issue reports, item reviews, credit approvals, and more
- Work cross-functionally to provide our engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements to our tools
- Work with vendor and industry partners to streamline communication and alerts between systems
- Help to continuously develop and expand processes in order to streamline support workflows
**Essential Qualifications**
- 1 year of relevant, customer-facing work experience
- 2 Year Associate's Degree or 4 Year College Degree
- Excellent written and verbal communication skills
- Experience in chat support preferred
- Patience and compassion when handling difficult situations
- Ability to adapt quickly and manage many concurrent responsibilities
- A strong desire to learn and help our customers succeed
- A positive attitude and one-for-all team mentality and excellent collaboration skills
**Preferred Qualifications**
- Tech/start-up work experience is a plus but not required
- Knowledge of intercom and/or experience with other chat platforms is strongly preferred
**Skills and Competencies**
- Excellent communication and interpersonal skills
- Ability to work in a fast-paced, team environment
- Strong problem-solving and analytical skills
- Ability to adapt quickly to new situations and priorities
- Strong customer service skills and a passion for delivering exceptional customer experiences
- Ability to work independently and as part of a team
- Strong organizational and time management skills
- Ability to prioritize tasks and manage multiple responsibilities
- Strong technical skills, including proficiency in chat platforms and software
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we're committed to providing our team members with opportunities for growth and development. As a Chat Support Associate, you'll have the chance to:
- Develop your skills and expertise in customer support and engagement
- Work with a talented team of professionals who are passionate about making a difference in the animal health industry
- Contribute to the development and implementation of new features and tools that will help us achieve our mission
- Participate in regular training and development programs to enhance your skills and knowledge
- Collaborate with cross-functional teams to drive business results and achieve our goals
**Work Environment and Company Culture**
At arenaflex, we're proud of our inclusive and supportive company culture. We believe that our team members are the driving force behind our success, and we're committed to providing a work environment that is:
- Collaborative and team-oriented
- Fast-paced and dynamic
- Focused on delivering exceptional customer experiences
- Committed to making a positive impact in the animal health industry
- Embracing of diversity, equity, and inclusion
**Compensation, Perks, and Benefits**
At arenaflex, we offer a comprehensive benefits package that includes:
- 100% remote work within the USA
- Medical, dental, and vision insurance
- Automatic 401(k) contribution
- Employee referral program
- At-home office setup
- Bi-annual company retreats
- Open vacation policy
- Equity
- Monthly team events
The typical base pay range for this role across the U.S. is: $50,000/year - $80,000/year + bonus + equity + benefits. There is a different range applicable to specific work locations. For Colorado, the salary range is: $55,000 - $75,000 + bonus + equity + benefits.
**How to Apply**
If you're passionate about delivering exceptional customer experiences and making a difference in the animal health industry, we'd love to hear from you! Please submit your application through our Careers Page. The application deadline is accepted on an ongoing basis.
**Important Note**
Please be aware that scammers are operating in the industry, impersonating employees and attempting to deceive savvy applicants like you. To protect yourself, please:
- Only apply through our official careers page, LinkedIn, BuiltIn, and Indeed
- Verify the authenticity of any job postings you come across
- Never provide sensitive personal or financial information during the application process
- Report any suspicious activity to our recruiting department
We're committed to creating a diverse and inclusive workplace and welcome applicants from all backgrounds. If you require accommodations during the application or interview process, please let us know and we'll make every effort to accommodate your needs.
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