Join Our Team: Deliver Exceptional Customer Experiences in the Insurance Industry
At One80 Intermediaries, we're dedicated to providing top-notch service to our policy holders and customers. As we continue to grow and scale, we're seeking a highly motivated and energetic Call Center Customer Service Representative to join our team. As a key member of our customer service team, you'll play a vital role in driving high levels of customer satisfaction for our large insurance accounts and other lines of business.
About Our Company and Culture
One80 Intermediaries is a dynamic and innovative company that's passionate about delivering exceptional customer experiences. Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity and inclusion, and we're committed to creating a work environment that's engaging, challenging, and rewarding for all employees. Our team members are encouraged to grow and develop their skills, and we offer a range of training and development programs to support their career goals.
Your Impact
As a Call Center Customer Service Representative, you'll be the face of our company, providing excellent, prompt, courteous, and focused call center support to our policy holders. Your primary goal will be to ensure that our customers receive the highest level of service, and that their issues are resolved efficiently and effectively. Some of your key responsibilities will include:
- Answering in-bound calls for designated areas of responsibility, providing superior service via phone, email, faxes, and other correspondence to policy holders.
- Assisting existing and potential customers with policy interpretation, claims, and premium/billing-related issues.
- Reviewing insurance policy terms to determine whether a particular policy holder is covered by insurance.
- Comparing and reviewing policy information with customers, responding to inquiries and stated understandings to ensure that accurate information is provided.
- Providing solutions and resolving customer complaints in a timely and professional manner.
- Documenting customer interactions and maintaining accurate records.
- Collaborating with internal teams to resolve customer issues and improve overall customer experience.
Essential Qualifications and Skills
To be successful in this role, you'll need to possess the following qualifications and skills:
Education
- High school diploma or equivalent required.
- Associate's degree or higher preferred.
Experience
- 2 years of customer service experience in a high-volume call center environment.
- Life, Major Medical, or Medicare Supplement insurance experience highly desired.
Skills and Competencies
- Detail-oriented and able to follow complex procedures accurately.
- Proficient in Microsoft Word and Excel.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong problem-solving and analytical skills.
- Ability to work independently and as part of a team.
What We Offer
At One80 Intermediaries, we're committed to providing our employees with a comprehensive compensation package that includes:
Base Pay
The expected base pay for this position is $35,100.00 per year. However, the actual base pay offered may vary depending on multiple individualized factors, including geographical location, education, job-related knowledge, skills, and experience.
Benefits
- Medical, dental, vision, disability, and life insurance.
- Retirement savings plan with company match.
- Paid time off and paid holidays for eligible employees.
- 401(k) plan with company match.
- Flexible schedule and work-from-home options.
- On-the-job training and professional development assistance.
- Referral program.
Career Growth Opportunities and Learning Benefits
At One80 Intermediaries, we're committed to helping our employees grow and develop their skills. We offer a range of training and development programs, including:
- On-the-job training and coaching.
- Professional development assistance.
- Career advancement opportunities.
- Mentorship programs.
- Industry-specific training and certifications.
Work Environment and Company Culture
Our company culture is built on a foundation of respect, integrity, and teamwork. We value diversity and inclusion, and we're committed to creating a work environment that's engaging, challenging, and rewarding for all employees. Some of the highlights of our work environment and company culture include:
- Remote work options.
- Flexible schedule.
- Collaborative and dynamic work environment.
- Opportunities for growth and development.
- Recognition and rewards for outstanding performance.
How to Apply
If you're a motivated and customer-focused individual who's passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please visit our careers page at www.one80.com/careers to learn more about our company and to submit your application.
At One80 Intermediaries, we're an equal opportunity workplace, and we're committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics.
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