**Join arenaflex's dynamic team and embark on an exciting journey as a Business Support Manager in Terminal Activities!**
Are you a motivated and detail-oriented professional looking for a challenging role that combines business acumen with customer service expertise? Do you have a passion for delivering exceptional experiences and driving business growth? Look no further! arenaflex is seeking an experienced Business Support Manager to join our Terminal Activities team, where you will play a critical role in ensuring seamless and memorable experiences for our guests.
**About arenaflex**
arenaflex is a world-renowned entertainment and media conglomerate that has been captivating audiences for generations. With a rich history of innovation and creativity, we have established ourselves as a leader in the industry, with a diverse portfolio of brands, products, and services that delight and inspire people of all ages. Our commitment to excellence, quality, and customer satisfaction has earned us a reputation as a trusted and beloved brand, and we are now seeking talented individuals to join our team and help us continue to push the boundaries of what is possible.
**Job Summary**
As a Business Support Manager in Terminal Activities, you will be responsible for providing exceptional support to our guests, ensuring that their experiences are smooth, efficient, and memorable. You will work closely with our Terminal Activities team, as well as external partners and stakeholders, to drive business growth, improve operational efficiency, and enhance the overall guest experience. This is an exciting opportunity to join a dynamic team and contribute to the success of arenaflex's Terminal Activities business.
**Key Responsibilities**
* Participate in the development and implementation of embarkation framework improvements, issues, upgrades, and communication strategies for Terminal Activities and core partners.
* Ensure consistent improvement of operational processes to enhance Disney Journey Line services both internally and externally.
* Drive new initiatives and projects to guarantee an ideal and precise completion.
* Maintain and update datasets, such as Port Appearance Times, Daily Action Reports, and Quality Confirmation Reviews, as well as report information for monthly summaries and on-demand requests.
* Support the Terminal Support Manager with the Moderate process and citizenship questions and Cast Part advancement.
* Support schedule planning documentation for citizenship requirements.
* Play a vital role in creating content, as well as teaching and adjusting crowds regarding business mix program development and execution plans for the overall Disney Journey Line activity.
* Recognize issues and resolve problems connected with projects, content, and estimation to improve project achievement.
* Maintain Terminal Activities documentation, including but not limited to working guides, forms, and Visitor embarkation insurance for accuracy and consistency.
* Schedule, Seat, and Record office meetings.
* Lead communication with partner regions, both internal and external, with any feedback as well as any operational updates or changes.
* Attend and support Terminal Activities in Port Canaveral, South Florida, and Outports.
* Occasionally support the Outport group by assisting with terminal/area launch tasks.
* Lead Quality Confirmation Reviews and schedule Reviews for terminal activities.
* Collaborate with other divisions within Disney Voyage Line to ensure a consistent Visitor experience.
* Act as a liaison between Disney Journey Line and all external vendor activities.
* Maintain a positive working relationship with external vendors participating in the daily port activity. This includes but is not limited to Custom and Border Insurance Authorities, Port Power, Local Policing, Stevedores/Watchmen, Security, , and all Disney Voyage Line groups.
**Essential Capabilities**
* Knowledge of voyage products, the journey business, and terminal activities
* Knowledge of internal and external connections and obligations as they relate to a journey terminal wharf activity; including but not limited to the following: Dock registration methods, Embarkation techniques, and Visitor transportation.
* Demonstrated strong knowledge of Microsoft 365 suite, including Outlook, Word, Excel, PowerPoint, Teams, OneDrive, and SharePoint.
* Ability to manage multiple priorities in a fast-paced environment
* Shown strong Visitor service skills.
* Shown strong verbal and written communication skills
* Demonstrated strong logical, analytical, and problem-solving skills
* Travel industry experience
* Ability to work flexible hours, including weekends and holidays.
* Should have a valid ID, as this position may require international travel
* Ability to travel frequently to support terminal activity areas.
* Ability to lift 50 pounds, push street cases that may weigh over 500 pounds, and use equipment in a warehouse setting (crate stacking, crate jack)
**Favored Capabilities**
* Have over three years of voyage line dock activities or similar experience
* Disney Voyage Line Manager and Base information, strategy, methods
* Microsoft PowerApps/Power Automate.
* Shown knowledge of Disney Voyage Line systems, including DXP, Seaware, and Fidelio
* Knowledge of migration strategy in regards to areas Disney Voyage Line sails from including but not limited to the US, Schengen region, Canada, Australia, and New Zealand.
**What We Offer**
* Competitive salary: $26/hour
* Comprehensive benefits package, including medical, dental, and vision insurance
* 401(k) retirement plan with company match
* Paid time off and holidays
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
**How to Apply**
If you are a motivated and detail-oriented professional with a passion for delivering exceptional experiences and driving business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion.
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