At careerzynith, we are a critical part of the healthcare process, providing integrated technologies, products, and services across the full continuum of care. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we empower our customers to advance healthcare, and our success starts with our teammates. careerzynith teammate benefits include:
- Medical, dental, and vision insurance, available on first working day
- 401(k), eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
**Job Summary**
Our Branch Coordinators positively impact the lives of patients and their caregivers, by phone and in person, delivering excellent customer service during each interaction. Working collaboratively with patients, providers, and other team members, Branch Coordinators ensure orders are received and processed timely, efficiently, and accurately. Branch Coordinators play an important role in ensuring careerzynith is paid for the services we provide by obtaining all necessary documentation required to bill health insurance plans.
**Key Responsibilities**
- Act as the first point of contact to patients arriving in person
- Answer inbound calls from customers on a multi-line phone system; provide information to new and existing patients, troubleshoot common issues, work with the branch team and other departments to find appropriate resolutions and escalate queries or concerns when necessary
- Perform processing duties for the branch; including, but not limited to, creating, and working with new orders, reviewing multiple systems simultaneously to assist customers, confirming delivery appointments, verifying insurance, obtaining authorization of equipment based on payor guidelines, monitoring incoming faxes, and performing data entry
- Work with sales team, referrals, and/or patients to gather documentation/information needed to meet insurance guidelines. Requests health plan authorizations/information as required; either electronically or verbally
- Review of new and recurring patient accounts, obtain all necessary documentation from the referral source to bill the individual health insurance plans, allowing our patients to maximize their available health plan benefits and to receive the much-needed care as soon as possible
- Collect credit card payments and billing information, reconcile daily receivables, and submit to the lock box
- Perform outbound customer satisfaction calls to patients and referrals
- May conduct downloads of recording devices such as apnea monitors, oximeters, CPAP devices, and other respiratory equipment
- May perform functional tests on certain respiratory equipment
- Performs other duties as required
**Supervisory Responsibilities**
- None
**Minimum Required Qualifications**
- High School Diploma or equivalent
- At least one year of related work experience
**Preferred Qualifications**
- At least two years' experience in an office environment, healthcare setting, or call center
- Experience utilizing multi-line phone-system
**Skills, Knowledge, and Abilities**
- Organizing
- Problem Solving/Analysis
- Patient Focused
- Teamwork
- Time Management/Multi-tasking
- Effective communication in person, on the phone, and electronically
- Intermediate to advanced computer skills
- Proficient working within multiple systems at once
- English (reading, writing, verbal)
- Intermediate level math skills
**Work Environment**
- Work is performed in an office setting with exposure to moderate noise and indoor florescent lighting
- Regularly required to use hands to write, use computer or handheld device (tablet), telephone, and use a document imaging system and manipulate documents
- Regularly required to read documents and write neatly, legibly, and transcribe accurate information and numbers/values
- Employee continually engages in activities that require talking and hearing
- This position requires frequent variations including sitting, walking, standing, kneeling, reaching, or stooping
- Occasionally required to stand, lift, push, or pull objects ranging from 10 lbs - 40 lbs
**Career Growth Opportunities and Learning Benefits**
At careerzynith, we believe in investing in our teammates' growth and development. As a Branch Coordinator/Customer Service Representative, you will have opportunities to:
- Develop your customer service and communication skills
- Learn about the healthcare industry and our products and services
- Collaborate with a diverse team of professionals
- Participate in training and development programs to enhance your skills and knowledge
- Take on new challenges and responsibilities as you grow in your role
**Compensation, Perks, and Benefits**
- Competitive hourly rate ($16.44 - $26.69)
- Full benefits, including medical, dental, and vision insurance, available on first working day
- 401(k) eligibility after one year of service
- Employee stock purchase plan
- Tuition reimbursement
- Opportunities for career growth and advancement
**How to Apply**
If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website or by clicking on the link below.
Apply for this job
**Equal Opportunity Employer**
careerzynith is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state, or local law.