At arenaflex, we're committed to delivering exceptional customer experiences that exceed our clients' expectations. As a leader in the payments industry, we provide end-to-end payment processing solutions and services to more than one million merchants around the world. Our diverse workforce is the backbone of our success, and we're dedicated to creating a culture that values inclusivity, respect, and collaboration.
We're seeking an experienced Bilingual French/English Customer Care Representative to join our remote team in Knoxville, Tennessee. As a key member of our customer service team, you'll be responsible for providing high-quality support to our clients, resolving their inquiries and issues in a timely and professional manner. If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity.
**Job Summary:**
As a Bilingual French/English Customer Care Representative, you'll be responsible for:
* Responding to telephone inquiries, requests, and problems from our clients in a timely and professional manner
* Researching, analyzing, and providing solutions that meet the customer's needs
* Resolving customer inquiries and problems on first contact
* Providing customers with account information
* Resolving or referring billing disputes
* Correcting payment errors
* Revising fee and finance charges as appropriate
* Account maintenance
* Taking card, check, or other orders
* Acting on lost or stolen cards/checks
* Researching customer problems that could not be resolved during the initial contact
**Essential Qualifications:**
* Bilingual French/English language proficiency (written and verbal)
* 2+ years of experience in customer service or a related field
* Strong problem-solving and negotiation skills
* Ability to handle difficult customer calls
* Proficient computer navigation skills using a variety of software packages, including Microsoft Office applications
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
**Preferred Qualifications:**
* Good knowledge of concepts, practices, policies, and procedures of banking products and services
* Experience working in a remote or call center environment
* Strong communication and interpersonal skills
* Ability to work in a fast-paced environment with multiple priorities
* Familiarity with payment processing systems and services
**Skills and Competencies:**
* Excellent communication and interpersonal skills
* Strong problem-solving and negotiation skills
* Ability to work in a fast-paced environment with multiple priorities
* Proficient computer navigation skills using a variety of software packages
* Ability to identify and resolve/escalate problems
* Good time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service
* Bilingual French/English language proficiency (written and verbal)
**Career Growth Opportunities and Learning Benefits:**
At arenaflex, we're committed to helping our employees grow and develop their careers. We offer a range of training and development programs, including:
* On-the-job training and coaching
* Online training and development courses
* Mentorship programs
* Opportunities for advancement and career growth
**Work Environment and Company Culture:**
Our remote team is a dynamic and collaborative environment that values inclusivity, respect, and open communication. We're committed to creating a culture that supports work-life balance and provides opportunities for growth and development. Our team members enjoy a range of benefits, including:
* Flexible work arrangements
* Comprehensive benefits package, including health, dental, and vision insurance
* 401(k) and employer-funded retirement plan
* Paid vacation and sick leave
* Opportunities for advancement and career growth
**Compensation and Perks:**
We offer a competitive salary range of $20.00 - $22.00 per hour, depending on experience and qualifications. In addition to salary, we offer a comprehensive benefits package, including:
* Comprehensive health, dental, and vision insurance
* 401(k) and employer-funded retirement plan
* Paid vacation and sick leave
* Opportunities for advancement and career growth
* Flexible work arrangements
* Professional development and training opportunities
**How to Apply:**
If you're passionate about delivering exceptional customer experiences and have a strong background in customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to our online application portal.
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer committed to creating a diverse workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, or veteran status, among other factors.
**E-Verify:**
arenaflex participates in the U.S. Department of Homeland Security E-Verify program in all facilities located in the United States and certain U.S. territories. The E-Verify program is an Internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. Learn more about the E-Verify program.
**Disability Accommodations:**
If there's anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
**Learn More About Our Company Culture:**
Learn how the way we work at arenaflex drives meaningful relationships with our customers and collaboration across the company.
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