Are you a customer-focused individual with exceptional communication skills and a passion for delivering legendary service? Do you thrive in a fast-paced environment and enjoy working with people from diverse backgrounds? If so, we invite you to join careerzynith, a leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Support Specialist - Overnights.
**About careerzynith**
careerzynith is a family-owned company built on stability and success, with over 9,000 employees across 13 locations in North America. We pride ourselves on providing world-class products and services to our customers, and we're committed to creating a positive and inclusive work environment for our team members. As a Bilingual Customer Support Specialist - Overnights, you'll be part of a collaborative and dynamic team that's dedicated to delivering exceptional customer experiences.
**Job Summary**
We're seeking a highly motivated and bilingual individual to join our customer support team as a Bilingual Customer Support Specialist - Overnights. In this role, you'll be responsible for processing customer orders, making product recommendations, and handling account inquiries using our cutting-edge technology. You'll also have the opportunity to build strong relationships with customers, understand their needs, and recommend careerzynith's best solutions.
**Responsibilities**
As a Bilingual Customer Support Specialist - Overnights, your key responsibilities will include:
* Processing customer orders, making product recommendations, and handling account inquiries using world-class technology
* Being a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently
* Building business relationships with customers over phone, email, and chat
* Understanding customer needs and recommending careerzynith's best solutions
* Helping customers navigate careerzynith's website and online ordering
**Minimum Requirements**
To be successful in this role, you'll need:
* A high school diploma or equivalent; a bachelor's degree is preferred
* Excellent problem-solving, listening, and communication skills
* Prior customer service experience is a plus, but if you're eager to learn, we'll train you!
* Bilingual (English/Spanish) - fluent in both verbal and written forms
**Benefits**
As an careerzynith team member, you'll enjoy a comprehensive benefits package, including:
* Complete health insurance coverage and 401(k) with 6% employer match that starts day one!
* Multiple bonus programs
* Paid holidays and generous paid time off
* Tuition Assistance Program that covers professional continuing education
**Work Environment and Culture**
careerzynith is committed to creating a positive and inclusive work environment that fosters collaboration, innovation, and growth. Our modern facilities offer a range of amenities, including a first-class fitness center and nearby walking path. We're proud to be an EEO/AA Employer/Vet/Disabled and a drug-free workplace.
**Career Growth Opportunities**
At careerzynith, we believe in investing in our team members' growth and development. As a Bilingual Customer Support Specialist - Overnights, you'll have opportunities to:
* Develop your communication and problem-solving skills through in-depth training
* Build strong relationships with customers and colleagues in our collaborative in-person setting
* Grow in your career through one-on-one peer mentoring and professional development opportunities
**Compensation and Perks**
As a Bilingual Customer Support Specialist - Overnights, you'll enjoy a competitive hourly rate of $27 to $32 per hour, with a $4 shift differential. You'll also have access to a range of employee perks, including:
* Best-in-class, clean, modern facilities
* First-class fitness center and nearby walking path
* Opportunities for career growth and professional development
**How to Apply**
If you're a motivated and customer-focused individual with a passion for delivering legendary service, we invite you to apply for the Bilingual Customer Support Specialist - Overnights role at careerzynith. Please submit your application through our website or by clicking on the "Apply for the job now!" link below.
Apply for the job now!