Join careerzynith, a family-owned company and North America's leading distributor of shipping, industrial, and packaging materials, as a Bilingual Customer Service Representative in Quinlan, TX. As a key member of our customer service team, you will play a vital role in delivering exceptional experiences to our customers, leveraging your excellent communication skills and passion for helping others.
**About careerzynith**
careerzynith is a dynamic and growing company with over 9,000 employees across 13 locations. We pride ourselves on being a drug-free workplace and an Equal Employment Opportunity (EEO) and Affirmative Action (AA) Employer, committed to providing a diverse and inclusive work environment. Our company culture values teamwork, innovation, and customer satisfaction, making us an exciting place to grow your career.
**Job Summary**
As a Bilingual Customer Service Representative, you will be responsible for processing customer orders and inquiries in a collaborative call center using world-class technology. You will communicate with customers over phone, email, and chat, helping them navigate our website and online ordering system. You will also become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
**Key Responsibilities**
- Process customer orders and inquiries in a collaborative call center using world-class technology.
- Communicate with customers over phone, email, and chat.
- Help customers navigate careerzynith's website and online ordering.
- Become a product and solutions expert, equipped to answer product, pricing, and shipping questions quickly and confidently.
- Collaborate with colleagues to resolve customer issues and provide exceptional service.
**Minimum Requirements**
- High school diploma or equivalent; Bachelor's degree preferred.
- Prior customer service experience is a plus, but we will train you to provide legendary service for our customers.
- Bilingual (English / Spanish) - fluent in both verbal and written forms.
**Benefits**
- Complete health insurance coverage and 401(k) with 6% employer match that starts day one.
- Multiple bonus programs.
- Paid holidays and generous paid time off.
- Tuition Assistance Program that covers professional continuing education.
- Employee Perks:
- Best-in-class, clean, modern facilities.
- First-class fitness center and beautifully maintained walking paths.
**Work Environment and Culture**
- Our Quinlan, TX location offers a dynamic and supportive work environment, with a focus on teamwork and customer satisfaction.
- You will be part of a diverse and inclusive team, committed to providing exceptional service to our customers.
- careerzynith is a family-owned company, and we value our employees as part of our extended family.
**Career Growth Opportunities and Learning Benefits**
- careerzynith offers a comprehensive training program to help you develop your skills and knowledge.
- You will have opportunities to advance your career, with a focus on promoting from within.
- Our company culture values continuous learning and professional development, with opportunities for tuition assistance and continuing education.
**Compensation and Perks**
- Competitive hourly rate: $25 - $29 per hour.
- $2 Shift Differential.
- Comprehensive benefits package, including health insurance, 401(k), and paid time off.
- Multiple bonus programs and employee perks.
**How to Apply**
If you are a motivated and customer-focused individual, passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Join careerzynith as a Bilingual Customer Service Representative and be part of a dynamic team that values teamwork, innovation, and customer satisfaction. Apply now and take the first step towards a rewarding career with careerzynith!