**Job Summary:**
Are you a highly skilled and bilingual customer service professional looking for a challenging and rewarding opportunity? Do you have a passion for helping customers succeed and a knack for explaining complex technical concepts in a simple and clear manner? Look no further than this exciting freelance, remote position at careerzynith. As a Bilingual Customer Service Representative, you will be the primary point of contact for Korean-speaking customers, providing exceptional technical support and ensuring clear communication and understanding of careerzynith's innovative digital business card platform.
**About careerzynith:**
careerzynith is a leading provider of digital business card solutions, helping over 55,000 companies transition from traditional to smart digital business cards. Our innovative NFC-enabled products seamlessly integrate with CRM systems and provide advanced lead generation capabilities. With a focus on technological innovation and sustainable business practices, careerzynith serves diverse clients from small businesses to enterprise-level organizations.
**Why this role exists:**
We're seeking a highly skilled and bilingual (Korean-English) Customer Support Representative to provide exceptional technical support for our digital business card platform. This role is crucial in helping Korean-speaking customers maximize the value of their digital business card investment while ensuring clear communication and understanding of the platform's technical features. The position serves as a vital bridge between careerzynith's innovative technology and its Korean market users.
**The Impact you'll make:**
As a Bilingual Customer Service Representative, you will be responsible for:
* **Technical Support:**
+ Assist with digital card activation and setup
+ Troubleshoot NFC and QR code functionality
+ Guide users through CRM integration processes
+ Support mobile app and widget configurations
+ Master product knowledge to handle complex technical inquiries
+ Provide detailed technical explanations in both Korean and English
* **Customer Communication:**
+ Handle customer inquiries via email (70%)
+ Manage live chat support (20%)
+ Provide phone support when needed (10%)
+ Ensure clear communication in both Korean and English
* **Account Management:**
+ Help customers customize their digital landing pages
+ Assist with team management features
+ Guide users through analytics and reporting tools
+ Support enterprise-level platform configurations
* **Product Education:**
+ Explain technical features and capabilities
+ Guide users through platform updates
+ Provide best practices for digital card usage
+ Share knowledge about integration possibilities
**Skills, Knowledge, and Expertise:**
To succeed in this role, you will need:
* **Required:**
+ Native or near-native proficiency in Korean and English
+ Minimum 2 years of customer support experience
+ Experience with technical product support
+ Proven track record in B2B customer service
+ Familiarity with CRM systems
+ Proven ability to understand and explain tech-heavy products
+ Demonstrated experience in technical customer support
+ WFH Set-Up:
- Computer with at least 8GB RAM, an Intel i5 core processor/AMD Ryzen 5 Processor, and up.
- Internet speed of at least 40 Mbps
- Headset with an extended mic that has noise cancellation and a webcam
- Back-up computer and internet connection
- Quiet, dedicated workspace at home
* **Your Superpowers:**
+ Strong technical aptitude and quick learning ability
+ Excellent written and verbal communication skills in both languages
+ Problem-solving mindset
+ Attention to detail
+ Patience and empathy
+ Ability to explain complex technical concepts simply
+ Strong organizational skills
**You should apply if…**
* You thrive in a fast-paced, tech-focused environment
* You're passionate about helping customers succeed
* You enjoy solving technical challenges
* You're committed to providing exceptional service
* You're adaptable and eager to learn new technologies
**What to expect…**
* **Work Setup:**
+ Remote position
+ Must have a reliable internet connection and a quiet workspace
+ Required to provide own computer with Intel Core i5 or something similar, or higher operating system
* **Working Hours:**
+ Monday to Friday, 8 PM to 4 AM EST (Eastern Standard Time)
+ Occasional weekend availability for urgent matters
+ 40 hours per week
* **Compensation:**
+ $7 per hour
+ No benefits package included
**Benefits:**
* Opportunity to work with a leading provider of digital business card solutions
* Chance to develop your technical skills and expertise
* Collaborative and dynamic work environment
* Flexible working hours and remote work arrangement
* Opportunity to work with a diverse range of clients and projects
**How to apply:**
If you're a highly skilled and bilingual customer service professional looking for a challenging and rewarding opportunity, please apply for this exciting freelance, remote position at careerzynith. Don't miss out on this chance to join our team and make a real impact in the digital business card industry.