At arenaflex, we're on a mission to revolutionize the way businesses interact with their customers. As a global, digital business services company, we're passionate about delivering cutting-edge solutions that make people's lives simpler, faster, and safer. With a team of over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment.
**Why Join arenaflex?**
At arenaflex, we're committed to providing a workplace that's conducive to happiness and a healthy work-life balance. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. Our benefits package is designed to support your well-being, including:
* Paid Training to help you develop your skills and expertise
* Competitive Wages to recognize your hard work and dedication
* Full Benefits (Medical, Dental, Vision, 401k and more) to ensure your financial security
* Paid Time Off to recharge and relax
* Employee wellness and engagement programs to support your mental and physical health
**About the Role**
As a Bilingual Customer Care Representative at arenaflex, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life, and no two days will be the same. With our balanced high-tech and high-touch approach, you'll have the opportunity to grow and challenge yourself, discovering your potential can take you anywhere you want to go.
**Responsibilities**
As a Bilingual Customer Care Representative, your responsibilities will include:
* Connecting with customers via phone, email, chat, and/or social media to resolve their questions or concerns
* Calmly attempting to resolve and de-escalate any issues
* Escalating interactions when necessary and appropriate
* Responding to requests for assistance and/or possible processing payments
* Tracking all call-related information for auditing and reporting purposes
* Providing feedback on call issues
* Upselling if required
**Qualifications**
We're looking for fearless people who are inspired to deliver only the best in all that they do. To be successful in this role, you'll need:
* English and Spanish speaking/fluent required
* Ability to work remotely in a virtual team environment
* 6 months of customer service experience preferred
* Over 18 years of age
* Ability to type 25 wpm
* High School Graduate or GED
* Comfort with desktop computer systems
* Proven oral and written communication skills
* Logical problem-solving skills
* Ability to navigate Windows operating systems
* Organization and work prioritization skills
**Work from Home Requirements**
To ensure a seamless and productive work experience, you'll need:
* Internet Connection Requirements:
+ Minimum subscribed download rate equal to or exceeds 12.0 Mbps
+ Minimum subscribed upload rate equal to or exceeds 3.0 Mbps
+ ISP must have no packet loss and ping under 50ms
+ Proof of internet speed required
+ Clean and quiet workspace
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. We believe that when employees are happy and healthy, they're more productive, creative, and engaged. We're dedicated to providing a workplace that's conducive to happiness and a healthy work-life balance.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer, committed to diversity and inclusion in the workplace.
**Apply Now**
If you're passionate about delivering exceptional customer experiences and want to be part of a dynamic and innovative team, apply now to join arenaflex as a Bilingual Customer Care Representative.
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