Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you possess excellent communication skills in both English and Canadian French? If so, we invite you to join arenaflex as a Bilingual Canadian French/English Customer Expert in a work-from-home setting. As a key member of our team, you will play a vital role in providing top-notch customer support to our clients, leveraging your language skills and expertise to resolve customer inquiries and issues.
**About arenaflex**
arenaflex is a global, digital business services company that delivers cutting-edge, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With over 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence enable us to be a force of good in supporting our communities, clients, and the environment.
**Benefits of Working with arenaflex**
As an arenaflex team member, you can expect a range of benefits that will enhance your career and personal life. These include:
* Paid Training: We invest in your growth and development, providing comprehensive training to help you excel in your role.
* Competitive Wages: Our compensation packages are designed to recognize your value and contributions to our organization.
* Full Benefits: Enjoy access to medical, dental, vision, 401k, and other benefits that support your well-being and financial security.
* Paid Time Off: We believe in work-life balance, offering paid time off to recharge and pursue your passions.
* Employee Wellness and Engagement Programs: Our programs are designed to foster a positive and inclusive work environment, promoting your physical, emotional, and mental well-being.
**Teleperformance and You**
At arenaflex, we're committed to making people's lives simpler, faster, and safer through a balanced high-tech and high-touch approach. Our team members are inspired to deliver only the best in all that we do, and we're looking for fearless individuals who share our passion. As a Bilingual Canadian French/English Customer Expert, you'll be the eyes and ears for our team, fielding customer inquiries and finding innovative ways to respond. You'll work in a collaborative and engaging environment, interacting with people from all walks of life and discovering new opportunities for growth and development.
**Did You Know?**
Our Chief Client Officer started her career at arenaflex as an agent and advanced to the pinnacle of the company. At arenaflex, the sky is the limit! We're committed to helping you achieve your career goals and aspirations.
**Responsibilities**
As a Bilingual Canadian French/English Customer Expert, your main responsibilities will include:
* Providing customer support to customers via telephone and/or Internet, e.g., instant message, email.
* Handling customer inquiries and resolving simple and basic support issues, such as address changes, processing orders, warranty or billing/payment.
* Moving customers to appropriate Product Support Specialists for product or service-related issues.
* Processing a high volume of customer inquiries regarding offered products and services and resolving a targeted percentage of those inquiries.
* Troubleshooting customer problems, identifying the root cause of the problem, and using tools and resources appropriately to determine how to resolve customer problems.
* Escalating issues to appropriate resources when necessary and following up on escalated issues with coaching and mentoring to learn appropriate solutions and expand overall knowledge.
* Tracking and documenting inbound support requests and ensuring proper notation of customer problems or issues.
* Updating customer information and ensuring accurate entry of contact information.
* Meeting standards of job, such as quality standards, adherence to schedule, and average handle time.
* Providing guidance and/or mentoring to less experienced associates.
* Performing other related duties as assigned.
**Qualifications**
We're looking for fearless individuals who are inspired to deliver only the best in all that they do. To be considered for this role, you must:
* Be able to work remotely in a virtual team environment.
* Possess excellent customer service skills that build high levels of customer satisfaction.
* Be over 18 years of age.
* Have the ability to type 25 wpm.
* Hold a high school graduate or GED.
* Be proficient in PC operation and navigation.
* Demonstrate effective people skills and sensitivities when dealing with others.
* Be able to work both independently and in a team environment.
* Possess excellent communication skills, both oral and written.
* Be able to work in a constantly changing and fast-paced environment.
* Stay composed and objective.
* Possess organization and work prioritization skills.
**Work from Home Requirements**
To ensure a seamless work-from-home experience, you must meet the following requirements:
* Internet Requirements:
+ Minimum subscribed download rate equal to or exceeds 15.0 Mbps.
+ Minimum subscribed upload rate equal to or exceeds 5.0 Mbps.
+ ISP must have no packet loss and ping under 50ms.
+ Internet connections cannot be Satellite, Mobile Data (5G, 4G, 3G hotspots), P2P, or VPN.
* Proof of internet speed required.
* Clean and quiet workspace.
**Be Part of Our arenaflex Family**
At arenaflex, we're committed to providing an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We're committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued.
**Teleperformance is an Equal Opportunity Employer**
We're an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from individuals of all backgrounds and perspectives.
**Employment Type: FULL_TIME**
If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we invite you to apply for this exciting opportunity to join our team as a Bilingual Canadian French/English Customer Expert.
Apply for this job