**Join arenaflex, a leading financial institution, and become a part of our dynamic team as a Bilingual Call Center CSR III - Customer Service Specialist. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers, addressing their inquiries, and resolving issues in a timely and professional manner.**
**About arenaflex**
arenaflex is a growing organization that values its employees and provides a dynamic work environment where you can grow and develop your skills. We strive to be the best destination for the industry's top talent, creating a diverse, collaborative workplace that celebrates innovation and change. Our company culture is built on the principles of teamwork, respect, and open communication, and we are committed to providing our employees with the tools and resources they need to succeed.
**Job Description**
**Office Location:** Abilene, Texas, United States
**Starting Pay Rate:** $18.00 per hour
**This is not a remote/hybrid position.** The incumbent will be required to work on-site, in our Operations Center located in Abilene, Texas. Saturday hours and holiday hours may be a requirement based upon your designated schedule. Incumbent must be able to work flexible hours and/or extended hours as business requires.
**Scope/Responsibilities:**
As a Bilingual Call Center CSR III - Customer Service Specialist, you will be responsible for:
* Supporting all products and services in our retail and commercial lines of business via inbound and outbound customer service calls concerning:
+ Bank operations
+ Bank Regulations
+ Transaction processing
+ Electronic services
+ Marketing
+ Promotional activities
+ Online banking and mobile banking issues
* Handle and carefully respond to all customer inquiries (100-200 calls daily)
* Provide excellent customer service through active listening
* Meet and exceed service goals with the proven ability to build and advance customer relationships
* Work with confidential customer information and treat it sensitively
* Appropriately communicate with customers
* Aim to resolve issues on the first call by being proactive in your customer service approach
* Identify customer needs and suggest appropriate products and services
* Utilize technology to support and troubleshoot online services, gathering information, and tracking customer interactions
* Actively participate in the Customer Service First sales and service culture, supporting the values of the organization, and follow established bank policies and procedures
**Essential Functions:**
* Promptly answering incoming phone calls
* Courtesy to customers
* Accurately identifying customer's needs
* Transferring calls accurately
* Using the Bank phone equipment as well as multiple systems at the same time
* Actively participating in the sales and service culture, support the values of the organization and follow established bank policies and procedures
**Minimum Qualifications:**
* Must be fully bilingual (read, write, speak) in English & Spanish
* Two years of consistent customer service experience, preferably in financial services
* Six months of Call Center experience is desirable
* Candidate must have a High School diploma or GED
* Excellent written / verbal communication and customer service skills
* Proficiency in Windows based applications as well as internet browsers, mobile devices, basic computer hardware
* Ability to meet training standards is also required and availability to work various shifts including evenings and weekends
**What Makes arenaflex Unique?**
arenaflex has been serving the financial needs of customers in every neighborhood, just like yours, since 1890. Not just through good times, but during difficult years too. We survived the Great Depression, the collapse of the Texas economy in the 1980s, and the Great Recession. Throughout it all, we remain a place of stability and trust for our customers. While other banks have come and gone, arenaflex continues to grow through acquisitions, new branches, and the expansion of our services.
**Our "One Bank, Multiple Regions" concept** combines the best of "Big Bank" customer benefits with the local decision making and involvement of a community bank. The Company includes multiple banking regions with 79 convenient locations throughout Texas, and we offer convenient banking options with a local, personal touch. And because we're one bank, you can visit any of our locations and receive the same friendly service.
**Much of our success comes from the lifelong relationships** we've built with people just like you. Providing excellent customer service and education is the focus of everything we do. Our customer education includes training to understand how to improve credit, apply for a home loan, and utilize our products and services. Every day we're here to help you make sound financial decisions.
**And don't be surprised if you step through the door and see a familiar face.** Many of our employees are leaders in the community. After all, being involved with the community is an important part of who we are.
**Discover for yourself how at arenaflex, it's You First.**
**Apply Now**
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