At arenaflex, we're on a mission to revolutionize the way people interact with insurance companies. As a leading provider of auto insurance in the United States, we're committed to delivering exceptional customer experiences and building long-lasting relationships with our policyholders. We're now seeking an experienced Bilingual Auto Claims Customer Service Representative to join our team in Lakeland, FL. If you're a motivated, solution-driven, and empathetic individual who is passionate about delivering outstanding customer service, we want to hear from you!
**About arenaflex**
arenaflex is one of the fastest-growing auto insurers in the United States, with a reputation for innovation, customer satisfaction, and community involvement. Our team is dedicated to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration. We're committed to making a positive impact in the lives of our policyholders, employees, and the communities we serve.
**Job Summary**
As an Experienced Bilingual Auto Claims Customer Service Representative, you will play a critical role in delivering exceptional customer experiences and resolving claims in a timely and efficient manner. You will be responsible for collecting facts about accidents, investigating claim details, and collecting statements from involved parties. Your patience, support, and attention to detail will be essential in getting our policyholders back on the road as quickly as possible.
**Key Responsibilities**
* Collect facts about accidents, investigate claim details, and collect statements from involved parties
* Provide outstanding customer service by showcasing expertise, fostering trust, and growing customer satisfaction
* Make coverage and liability decisions in accordance with company policies and procedures
* Work comfortably and grow in a fast-paced, high-volume call center environment
* Collaborate with internal stakeholders to resolve claims and provide exceptional customer experiences
* Stay up-to-date with industry developments, regulatory requirements, and company policies and procedures
**Essential Qualifications**
* 12+ months of claims liability-making coverage and liability decisions experience required
* Excellent verbal and written communication skills in English and Spanish
* Solid computer multitasking skills
* Ability to work comfortably and grow in a fast-paced, high-volume call center environment
* Minimum of high school diploma or equivalent
* Eagerness to explore new skills and openness to different career paths
**Preferred Qualifications**
* Associate's degree or higher
* Active Adjusters insurance license
* Experience providing outstanding customer service in a call center environment
**Skills and Competencies**
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced, dynamic environment
* Strong attention to detail and organizational skills
* Ability to work collaboratively with internal stakeholders
* Strong customer service skills and a customer-centric mindset
**Career Growth Opportunities and Learning Benefits**
* Opportunities for career growth and advancement within the company
* Comprehensive training and development programs to enhance skills and knowledge
* Access to industry-leading tools and technologies
* Collaborative and supportive work environment that fosters growth and learning
* Opportunities for professional certifications and licenses
**Work Environment and Company Culture**
* arenaflex is committed to providing a supportive and inclusive work environment that fosters growth, learning, and collaboration
* Our team is dedicated to delivering exceptional customer experiences and building long-lasting relationships with our policyholders
* We're committed to making a positive impact in the lives of our policyholders, employees, and the communities we serve
* arenaflex is an equal opportunity employer and welcomes applications from diverse candidates
**Compensation, Perks, and Benefits**
* Competitive hourly rate: $23.45-$26.05 per hour
* Annual salary: $47,250 - $52,490 commensurate to experience
* 10% Bilingual Differential
* $1,000 completion bonus after successfully completing training and orientation (around 6 months)
* 10% evening differential for applicable shifts
* 20% weekend differential for applicable shifts
* Comprehensive benefits package, including:
+ Premier Medical, Dental, and Vision Insurance with no waiting period
+ Paid Vacation, Sick, and Parental Leave
+ 401(k) Plan
+ Tuition Assistance
+ Paid Training and Licensures
**How to Apply**
If you're a motivated, solution-driven, and empathetic individual who is passionate about delivering outstanding customer service, we want to hear from you! Apply now to join our team as an Experienced Bilingual Auto Claims Customer Service Representative in Lakeland, FL.
Apply Job!
Apply for this job