Are you a seasoned insights professional looking to make a meaningful impact in the telecommunications industry? Do you have a passion for driving business decisions with data-driven insights? Look no further than arenaflex, a leading provider of innovative wireless solutions that empower people to connect with what matters most.
At arenaflex, we're committed to enriching lives by bridging the gap between individuals and premium wireless experiences that exceed expectations in value and quality. Our diverse portfolio of 11 distinct brands, each designed to address specific market segments and distribution channels, is a testament to our dedication to accessible, high-quality wireless solutions.
As an Associate Director of Customer and Product Insights at arenaflex, you'll play a pivotal role in shaping our customer and product research and insights function, supporting the Verizon Value portfolio of brands. You'll lead a team of insights professionals in driving business decisions that help us maintain a competitive edge by delivering best-in-class value propositions and experiences to our customers.
**Key Responsibilities:**
* Proactively work across brand and product team leaders to define and prioritize the research roadmap, ensuring appropriate resource allocation, including people, budgets, and vendor partnerships, to deliver on planned initiatives.
* Manage, mentor, and coach direct reports focused on specific work streams to ensure world-class insights work and leverage learnings and best-practices across these work streams.
* Lead by example, setting a high bar for research rigor and insights storytelling.
* Oversee key vendor partnerships, ensuring the team leverages the highest quality research methods and analytical capabilities, and manage spend to forecast.
* Work in close partnership with Marketing Insights leads to build an integrated understanding of our customers, prospects, and market dynamics.
* Forge relationships with adjacent insight, analytics, and intelligence teams across the arenaflex organization to further elevate our total market understanding and identify opportunities for greater efficiencies in spend and operating models.
* Speak on behalf of the customer across arenaflex leadership forums, ensuring that crucial customer insights and pain points are elevated to key decision-makers and incorporated into short and long-term action planning.
* Oversee and care for the performance and professional development of team members, providing regular feedback, coaching, and direction to ensure each team member is meeting their expectation to deliver impact and drive business objectives.
* Promote and train teams to engage with business senior leadership as consumer champions.
**Essential Qualifications:**
* Bachelor's degree or four or more years of work experience.
* Eight or more years of relevant experience required, demonstrated through one or a combination of work and/or military experience, or specialized training.
* Experience in Marketing, Customer Experience, or User Experience research.
* Experience designing research programs, both qualitative and quantitative, to address business needs; can articulate rationale.
* Strong command of advanced quantitative methodologies (maxdiff, conjoint, segmentation, cluster analysis, Gabor Granger, etc.).
* Experience with qualitative and/or user-centered design evaluative research methods (e.g., focus groups, in-depth interviews, diary studies, ethnography, etc.).
* Experience synthesizing data from multiple sources and translating findings into actionable customer insights and recommendations.
**Preferred Qualifications:**
* Four or more years of experience managing a team of three or more people.
* Experience providing insights to inform value proposition development.
* Experience leveraging secondary data, trends, and learnings to provide context for business scenarios.
* Experience coaching and advising multiple team members, simultaneously, to push the strategic quality of their insights.
* Ability to present insights in a compelling narrative and establish rapport with Senior Leadership as a Consumer Champion.
* Marketing, CX, or UX research experience specifically in the consumer or business space.
* Self-starter, able to identify stakeholders and build credibility for the team.
* Demonstrated effective consultative skills.
* Proven ability to work through ambiguity and effectively collaborate to problem-solve.
* Strong business acumen and understanding of the telecom industry.
* Extensive experience and genuine interest in consumer segment research.
* High degree of comfort using influence and persuasion cross-functionally.
* Experience operating in a fast-moving, rapidly evolving environment.
* Experience contributing to a culture of innovation by finding new and better ways of doing things: identifying, creating, and employing innovative research and operational approaches.
**What We Offer:**
* A defined work location that includes work from home and a minimum eight assigned office days per month.
* A collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
* A comprehensive total rewards package, including health and wellness benefits, short-term incentives, 401(k) Savings Plan, stock incentive programs, paid time off, parental leave, adoption assistance, and tuition assistance.
* Opportunities for career growth and professional development.
* A dynamic and innovative work environment that encourages creativity and experimentation.
**Compensation:**
* The salary range for this position is between $127,000.00 and $236,000.00 annually based on a full-time schedule, depending on your location and confirmed job-related skills and experience.
* This is an incentive-based position with the potential to earn more.
**How to Apply:**
If you're a motivated and experienced insights professional looking to make a meaningful impact in the telecommunications industry, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.
**Equal Employment Opportunity:**
arenaflex is an equal opportunity employer and celebrates our employees' differences, including race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, and Veteran status. We strive for a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging.
**Diversity and Inclusion:**
Check out our diversity and inclusion page to learn more about our commitment to creating a workplace that values and celebrates diversity.
**Apply Now:**
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