At careerzynith, we're revolutionizing the way people pay for life's expenses by providing flexible payment options and easing the stress of financial burdens. As a leader in the financial technology industry, we're proud to have been recognized on the 2022 and 2023 Inc. 5000 list, named a Most Loved Workplace, Best Point of Sale Company, and a Top Fintech Startup by CB Insights. Our cutting-edge innovations in financial technology have enabled us to bring leading data and features that allow individuals to be qualified instantly, making purchases at the point-of-sale fast, fair, and easy for consumers from all walks of life.
We're now seeking an experienced Analytics Manager, Customer to join our team in Los Angeles, CA. As a key member of our Business Data Analytics team, you will work closely with key stakeholders across business strategy, marketing, operations, product, and R&D to develop data-driven solutions that support strategic decision-making and enhance business performance.
**Key Responsibilities:**
* Be a catalyst to help the customer servicing function across Loans and Credit Cards to operate strategically using data
* Drive evaluation of competing priorities across business functions and appropriately disposition solutions that are right-sized and scalable
* Drive efficiency and growth by identifying new opportunities and hypothesis development using data
* Support business function leaders in planning, strategy development, and operational management through data
* Measure and evaluate Call Center and other servicing channels' performance and identify improvement levers
* Develop A/B test designs to implement a robust test and learn strategy
* Perform ad-hoc analysis ranging from open exploratory data analysis to specific root cause analysis
* Liaison with Engineering and Product to build sustainable and scalable data solutions to address business' current and future needs
* Own and manage BI reports becoming a focal point for business' data and analytics needs
**What You Bring to the Table:**
* 6+ years of relevant analytical experience with a bachelor's degree or 4+ years of relevant analytical experience with a master's degree in quantitative fields like Analytics, Mathematics, Statistics, Economics, Engineering, etc.
* 4+ years of working with and proficient in SQL and is excited about acquiring new technical skills
* 4+ years working with and proficient in any of the major BI platforms like Tableau or Sigma
* 1+ years of hands-on experience in using Python or R to solve analytical problems
* Technically hands-on and excited to drive initiatives end-to-end
* Passionate about solving real-world problems with data
* Has a growth mindset and takes proactive ownership
* Good verbal, written communication, and presentation skills
* Experience in Credit Card, Loans, or other financial services is a plus
* Lives the 80/20 principle to maximize efficiency and results
**The Perks:**
* Join one of LA's fastest-growing startups (2023), A Most Loved Workplace, #576 on the 2023 Inc 5000 list, and Forbes Fintech 50 (2024), #161 on Deloitte Technology Fast 500 list
* Mission-driven + empowered + collaborative
* Competitive pay and stock options
* Unlimited PTO
* Health Insurance options including Medical, Dental, Vision, Life, EAP, FSA, & Maternity Leave
* Newly added HSA and Pet Insurance
* 401K Plan with Matching
* Cell Phone Stipend
* Team-based strategic planning + Team-owned deliverables
**Core Values for Success at careerzynith:**
* Serve others before self - Focus on analytics that drive collective progress and support company-wide goals
* Own the impact - Take full responsibility for accuracy and implications of your data insights
* Connect genuinely - Build and maintain strong relationships with internal stakeholders
* Act fast - Demonstrate agility and responsiveness in a fast-paced environment
* Include always - Ensure inclusivity in your analytical approach by considering diverse perspectives and impacts
* Innovate for good - Continually seek opportunities to improve and innovate in the realm of data analytics at careerzynith
**Why Join careerzynith?**
* careerzynith is an Equal Opportunity Employer. We strive to provide a professional & welcoming workplace for all employees.
* We're committed to creating a culture that values diversity, equity, and inclusion.
* We offer a competitive salary and benefits package, including unlimited PTO, health insurance options, and a 401K plan with matching.
* We're passionate about using data to drive business growth and improve lives.
**How to Apply:**
If you're a motivated and analytical individual who is passionate about using data to drive business growth, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role. We can't wait to hear from you!