At arenaflex, we're dedicated to creating a world where healthcare has no limits. As a leading global medical technology and digital solutions innovator, we're committed to unlocking the potential of our employees and empowering them to turn their ideas into world-changing realities. We're seeking an experienced Account Data Analyst to join our team, working remotely from the comfort of your dedicated home office. If you're a detail-oriented, customer-focused individual with a passion for data remediation and process improvement, we want to hear from you!
**About arenaflex**
arenaflex is a global leader in medical technology and digital solutions, driven by a purpose to create a world where healthcare has no limits. Our innovative spirit, commitment to excellence, and passion for making a difference have made us a trusted partner in the healthcare industry. We're proud to offer a dynamic work environment, professional development opportunities, and a culture that fosters care, collaboration, and support.
**Job Summary**
As an Account Data Analyst at arenaflex, you'll play a critical role in supporting our sales, service, and order management teams by validating and remediating customer information. You'll be responsible for accurately entering data into our CRM and ensuring accuracy in all ERP systems. Your attention to detail, excellent communication skills, and ability to work effectively with various stakeholders will make you an invaluable asset to our team.
**Roles and Responsibilities**
* Simplify and maintain sales operations processes and policies using lean methodologies to continuously improve customer account data by remediation in the UCM (Reltio) platform and downstream systems.
* Execute processes to support customer account requests within the agreed-upon support level agreement.
* Coordinate all activities related to quarter and month-end customer support.
* Act as a cross-functional coordinator to resolve customer issues and complaints arising from account requests.
* Provide expertise outside of immediate team in the form of special projects as needed.
**Required Qualifications**
* Bachelor's degree or equivalent work experience in order management, customer sales/service, data entry, or similar experience.
* Minimum 1 year of experience in sales support, order management, customer service, and/or data administration roles.
* Excellent written and verbal communication skills, with the ability to interact effectively with various types of people.
* Familiarity with MS Office, Excel, Word, PowerPoint, etc.
* Strong English capability in both spoken and written.
* Willingness to work various shifts/hours at quarter close that can include weekends, evenings, holidays.
* Must have a dedicated home office that includes high-speed internet access or, if local, can work from the arenaflex Waukesha office.
* Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening.
**Desired Characteristics**
* Experience with customer accounts and knowledge of Universal Customer Master, GL Prod, and Salesforce.com.
* Detail-oriented, commitment to deliver results.
* Ability to manage multiple priorities and deliver on tight timelines.
* Strong team player with high levels of resourcefulness, energy, and enthusiasm.
* Flexibility, highly motivated, assertive, and accountable.
**Our Culture and Benefits**
At arenaflex, we value our employees' contributions and offer a comprehensive benefits package to support their well-being and career growth. Our total rewards are designed to unlock your ambition by giving you the boost and flexibility you need to turn your ideas into world-changing realities. Our salary and benefits are everything you'd expect from an organization with global strength and scale, and you'll be surrounded by career opportunities in a culture that fosters care, collaboration, and support.
**Compensation and Benefits**
The pay range for this position is $65,280.00-$97,920.00 Annual. It is not typical for an individual to be hired at or near the top of the pay range, and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors, including skills, qualifications, experience, and location. In addition, this position may also be eligible to earn performance-based incentive compensation, which may include cash bonuses and/or long-term incentives (LTI). arenaflex offers a competitive benefits package, including medical, dental, vision, paid time off, a 401(k) plan with employee and company contribution opportunities, life, disability, and accident insurance, and tuition reimbursement.
**Why Join arenaflex?**
* Work remotely from the comfort of your dedicated home office.
* Be part of a dynamic and innovative organization that's making a difference in the healthcare industry.
* Enjoy a comprehensive benefits package and competitive compensation.
* Develop your skills and career through professional development opportunities and a culture that fosters care, collaboration, and support.
* Join a team of passionate and dedicated individuals who share your values and commitment to excellence.
**How to Apply**
If you're a motivated and detail-oriented individual with a passion for data remediation and process improvement, we encourage you to apply for this exciting opportunity. Please submit your application through our website, including your resume, cover letter, and any relevant certifications or experience. We can't wait to hear from you!
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