Description
Join Us at TailorMed – Transforming Healthcare Affordability
Awarded Best in Class in Health Equity 2025
At TailorMed, we’re on a mission to eliminate barriers across the entire medication journey—from affordability to access and adherence. As a pioneering force in healthcare, we’re building a new category that transforms how patients, providers, pharmacies, life sciences, and payers collaborate to ensure every patient receives the treatment they need without delay.
TailorMed is the medication success platform removing every barrier across the patient journey, from access and affordability through adherence and ongoing care. Through a connected network spanning 945+ hospitals, 4,700+ clinics, 3,100+ pharmacies, 100+ life sciences programs, and 6,000+ support programs, TailorMed has supported over 75 million patients and secured more than $7.4 billion in financial assistance since 2020. TailorMed's platform connects patients, providers, pharmacies, and life sciences companies through one coordinated network designed to reach every patient at every step of their medication journey.
Learn more at tailormed.co
The Enterprise Account Executive is a strategic, hands-on enterprise account relationship owner responsible for building and growing long-term partnerships with TailorMed’s largest and most complex pharmaceutical manufacturer customers. As the primary relationship owner for senior brand and portfolio leaders, this role acts as a trusted advisor to stakeholders across patient access and market access functions, ensuring customers realize measurable, strategic value from TailorMed’s solutions.
As TailorMed expands its offerings for pharmaceutical manufacturers, this person will play a key role in shaping and supporting that growth and should be energized by building and evolving our pharma strategy.
Responsibilities
Enterprise Customer Strategy and Execution
- Personally manage a limited portfolio of pharmaceutical manufacturer accounts as a strategic sponsor and advisor.
- Use data, reporting, and case studies to tell the TailorMed story and demonstrate the value driven from deepened partnership.
- Lead Executive Business Reviews and strategic planning sessions with senior stakeholders.
- Shape and evolve TailorMed’s pharma customer success strategy, engagement models, and value frameworks as we expand our offerings.
Commercial Leadership & Growth
- Partner with Sales and Commercial Leadership to drive renewals, uncover expansion opportunities across brands, and achieve long-term account growth.
- Support complex negotiations by clearly articulating customer value and outcomes of existing and new products.
- Proactively identify account-level and portfolio-wide risks and mobilize cross-functional teams to protect retention and growth.
Cross-Functional Influence & Innovation
- Represent the voice of pharmaceutical manufacturer customers internally, influencing product strategy and roadmap priorities as we expand our pharma solutions.
- Collaborate with Product, R&D, Operations, and Executive Leadership to align customer needs with company priorities.
- Design and refine Customer Success processes, playbooks, and operating models to support scale within the pharma vertical.
- Introduce new approaches to customer engagement, value measurement, and team enablement tailored to pharmaceutical manufacturers.
Thought Leadership & Executive Partnership
- Maintain deep expertise in TailorMed’s platform, pharmaceutical market trends, and patient access/market access best practices.
- Represent Customer Success in senior-level discussions with pharma partners and in company-wide strategic initiatives related to pharma growth.
- Champion a customer-first mindset while balancing customer advocacy with commercial outcomes across large pharmaceutical partnerships.
Requirements
- 10+ years of experience in Customer Success, Account Management, or Strategic Partnerships in a high-growth B2B SaaS environment; pharma experience required.
- Strong track record managing complex enterprise accounts and engaging multiple executive stakeholders.
- Demonstrated success driving renewals, expansions, and revenue growth through value-based partnerships.
- Experience developing Customer Success strategies, engagement models, or operating frameworks.
- Excellent coaching and people leadership skills.
- Strategic, analytical thinker with strong executive communication skills.
- Comfortable partnering with Product, R&D, and IT organizations.
- Ability to lead through ambiguity and manage competing priorities.
Willingness to travel approximately 20%.
What We Offer
- Competitive salary + equity
- Premium medical, dental, and vision insurance plans, a wide range of voluntary and supplemental benefits, and 24/7 benefits access and support - all effective from your first day of work
- 401(k) plan with a 4% employer match
- Paid holidays, vacation, and sick leave
- Six weeks of paid parental leave
- Company-paid life insurance
- New MacBook, plus all of the equipment and technology you’ll need to be successful in your role
- The opportunity to help shape the future of healthcare
TailorMed is proud to be an equal opportunity employer. TailorMed prohibits discrimination and harassment of any type and affords equal employment opportunities to employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Due to the sensitive nature of the data that TailorMed handles, finalist candidates must complete a successful background and reference check.
At this time, is unable to provide sponsorship for employment. In order to be considered for employment, applicants must be currently legally authorized to work in the United States and not require future sponsorship in order to continue working in the United States.
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