Role : Enterprise Account Director (US)
Location : US (Remote/Hybrid)
About LJI
Loyalty Juggernaut (LJI) is a leading B2B SaaS company redefining how enterprises drive customer engagement and loyalty. Our flagship platform, GRAVTY®, enables global brands to transform loyalty programs into measurable, revenue-generating growth engines.
Built as an AI-first, next-generation solution, GRAVTY® empowers organizations to deliver highly personalized, real-time experiences at scale—helping them increase customer lifetime value and deepen brand relationships.
Headquartered in Palo Alto, California, LJI partners with leading enterprises across 16 major industries including airlines, retail, hospitality, financial services and telecommunications powering some of the most innovative loyalty ecosystems worldwide.
Our Global Impact:
- 400+ Million members connected through our platform.
- 100+ Global Brands trust us to drive loyalty and brand devotion.
- 3-Time Winner of “Best Technology Innovation in Loyalty”.
- Global recognitions for Excellence in Loyalty Management under numerous categories.
- Recognised as a ‘Strong performer’ in The Forrester Wave™ Loyalty Platforms, Q4 2025.
Explore more about us at www.lji.io.
The Role
We are hiring high-energy, data-driven Enterprise Account Directors to spearhead LJI’s growth within the US.
As a key member (an Individual contributor) of our enterprise sales team, you will be responsible for achieving sales targets by selling GRAVTY® solutions to LJI’s enterprise customers/ "ecosystem-centric" industries where customer frequency and high transaction volumes are key. You will guide enterprises from their first interaction through to a successful launch, helping them realize the full transformative value of GRAVTY®.
This is a strategic role for a "Challenger" sales leader who excels at building long-term C-suite relationships, navigating complex organizational structures, and driving large-scale digital transformation.
What You’ll Do
- Strategic Visioning: Define and execute a well-defined sales strategy and roadmap for your accounts/territory to achieve your sales objectives and targets. This involves analysing market trends, competitor analysis, identifying growth opportunities, pipeline creation etc.
- C-Suite Engagement: Build and maintain deep-rooted relationships with CIOs/CTOs/CMOs/ CXOs, acting as a trusted advisor on loyalty and tech-driven engagement.
- Complex Problem Solving: Solve unique customer challenges with resilience, using GRAVTY®’s flexible architecture to deliver bespoke value.
- Thought Leadership: Clearly articulate LJI’s value proposition and industry impact, demonstrating how our serverless technology and unique GRAVTY®offerings,transform loyalty into a strategic growth engine, driving measurable results and sustained competitive advantage.
- Ecosystem Mastery: Work effectively with System Integrators (SIs) and partners, resellers, and marketing agency partners to scale LJI’s footprint within massive enterprise accounts.
- Internal Collaboration: Lead cross-functional teams across Sales, Product, Marketing, and Delivery to ensure a seamless customer journey from initial pitch to value realization.
What You Bring (Must Haves)
- Proven Track Record of 7+ years of experience in Enterprise SaaS sales, with a consistent history of achieving million-dollar + deals in sales.
- Industry fluency with a specific experience selling SaaS products (Loyalty/CRM/Marketing/ERP/similar) and managing large-scale digital transformation deals.
- Prior experience and customer relationships in airlines/travel/hospitality/retail/telecom/ banking industries.
- Deep familiarity and experience with modern deal frameworks like MEDDPICC/The Challenger Sale/GAP selling/equivalent methodology.
- Proficiency with CRM systems viz zoho, hubspot, salesforce, etc
- Startup DNA and a "Juggernaut" mindset—thriving in a fast-paced, high-growth environment where you are comfortable navigating ambiguity and building the "playbook" as you go.
- Communication Mastery with exceptional storytelling and presentation skills, whether in-person or a Zoom, through compelling PowerPoint delivery and presence.
- Proven ability to lead high-stakes negotiations that protect deal margins while securing long-term, multi-year client commitments - You don't just "discount" to win; you trade value.
- Expertise in identifying the "Economic Buyer," the "Technical Champion," and the "Hidden Saboteurs” and using your influencing skills to build a consensus across the client organization.
- Gravitas to hold your own in a boardroom of C-suite executives, influencing their digital transformation roadmap by tying loyalty technology to their overarching business valuation and "BIT" (Behavior, Influence, Transaction) goals.
- Bachelor’s degree in Business, Technology, or related field. MBA preferred.
Why LJI?
- Innovative Product: Sell a platform that is consistently recognized for its Advanced Loyalty Tech and recognized by leading Industry Analysts.
- Unique opportunity: Orchestrate multi-brand coalitions and "super-app" loyalty strategies in complex ecosystems. This isn't a transactional SaaS sell; it is a high-level strategic play that puts you in the boardroom with the CXOs.
- Growth: Opportunity to shape the enterprise sales culture of a scaling organization.
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