**Unlock a World of Live Events and Memorable Experiences as an Email/Chat/Phone Specialist at arenaflex**
Are you passionate about live events, sports, concerts, or theatre? Do you thrive in a fast-paced environment where every interaction matters? Look no further! arenaflex is seeking an experienced Email/Chat/Phone Specialist to join our team of dedicated customer experience representatives. As a key member of our Nights and Weekends team, you will be the face of arenaflex, providing top-notch service to our customers and ensuring their memorable experiences from purchase to event entrance.
**About arenaflex**
arenaflex is a leading ticket marketplace that connects fans with the best seats at the best prices. Our mission is to create unforgettable experiences for our customers, and we're committed to delivering exceptional service every step of the way. With a passion for live events and a drive to innovate, we're shaping the future of ticketing and customer experience.
**Your Role in Our Success**
As an Email/Chat/Phone Specialist at arenaflex, you will be responsible for:
* Handling customer contacts, promptly and professionally, via phone, email, and live chat
* Answering questions about purchases, orders, inventory, and upcoming events
* Providing proactive support to our customers, utilizing internal and external technology to manage order fulfillment
* Being a team player and contributing to our culture and growth
* Creating memorable experiences with customers who share our love for live events
**How Your Role Will Progress**
As a Call Center Associate, your role expectations will evolve over the first 30, 90, and 180 days:
* **30 days in**: Complete new hire orientation, learn about ticket marketplaces, and acclimate to team and company norms. Gain access to internal systems and shadow teammates to document your learnings.
* **90 days in**: Perform core responsibilities comfortably on your own, maintain and harvest internal and external relationships, and contribute to business goals and team efficiencies.
* **180 days in**: Apply methods to execute individual tasks that positively impact the team, play an active role in continued learnings, and handle front-line customer escalations and follow-ups.
**What You'll Bring**
To succeed in this role, you'll need:
* 1-2 years of customer service experience via phone, email, and live chat
* A team player mentality and drive to contribute to culture and growth
* A sense of curiosity to ask questions and keenness to improve upon work
* Passion for live events (sports, concerts, or theatre)
* Flexible schedule to work evenings, weekends, and holidays
* Excellent verbal and written communication skills
* Experience with Zendesk or similar help desk software
**Schedule and Benefits**
* Hybrid schedule with 3 days in office and 2 days remote
* Competitive compensation, including a $40,000 base salary, bi-annual bonuses, and equity
* Fully paid training
* Comprehensive benefits package, including FLEX PTO, mental health days, medical, dental, and vision insurance, 401K matching, and monthly credits and discounts for attending live events
**Join the arenaflex Team**
If you're passionate about live events, customer experience, and teamwork, we want to hear from you! Apply now to become an Email/Chat/Phone Specialist at arenaflex and be part of a dynamic team that's shaping the future of ticketing and customer experience.
Why arenaflex?
At arenaflex, we're committed to creating unforgettable experiences for our customers. We believe that every interaction matters, and we're dedicated to delivering exceptional service every step of the way. Our team is passionate about live events, and we're always looking for talented individuals who share our enthusiasm.
Our Culture
Our culture is built on a foundation of teamwork, innovation, and customer obsession. We're a dynamic and fast-paced environment where every interaction matters, and we're always looking for ways to improve and grow. Our team is passionate about live events, and we're committed to creating unforgettable experiences for our customers.
Our Benefits
We offer a comprehensive benefits package that includes:
- FLEX PTO
- Mental health days
- Medical, dental, and vision insurance
- 401K matching
- Monthly credits and discounts for attending live events
- Hybrid working model
- And a variety of additional workplace perks
How to Apply
Ready to join the arenaflex team? Apply now to become an Email/Chat/Phone Specialist and be part of a dynamic team that's shaping the future of ticketing and customer experience.
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