Role Overview
This role is the connective tissue between clinical leadership, hospital administration, and the implementation project team — ensuring that site-specific requirements are understood, governance processes are navigated, and project work moves forward without delay.
What You Will Do
Serve as primary on-site clinical informatics resource during and after deployments, act as liaison between clinical end users and technical/application teams, support issue triage, documentation, and resolution, evaluate workflows and recommend optimization opportunities.
Why It Might Be a Fit
3–5 years of experience in a project coordination, implementation support, or healthcare operations role, hands-on experience with ServiceNow, demonstrated ability to navigate complex organizational environments, strong communication skills across clinical, administrative, and technical audiences.
Requirements
- 3–5 years of experience in a project coordination, implementation support, or healthcare operations role
- Hands-on experience with ServiceNow — creating, managing, and tracking tickets through resolution
- Demonstrated ability to navigate complex organizational environments, including governance and approval processes
- Strong communication skills across clinical, administrative, and technical audiences
- Proven ability to work independently and manage multiple priorities in a fast-paced environment
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Teams)
- Oracle Health (Cerner) application experience
- Strong communication and analytical skills
- Ability to work on-site at client locations at least 25% of the time
- Must maintain Public Trust clearance
Benefits
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year
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