Introduction to Wondrium
Imagine being part of a pioneering company in the lifelong-learning market, where you can make a real difference in people's lives by providing exceptional customer service and driving sales growth. Wondrium, the company behind The Great Courses, is a popular and growing media company that produces comprehensive and engaging university-level video and audio courses taught by the world's greatest professors. With a wide range of topics, from traditional liberal arts subjects to practical classes, Wondrium has developed a catalog of over 700 courses comprising over 8,900 hours of content. As a Remote Part Time Flexible Customer Care Representative, you will be the face of the company, interacting with customers, resolving complaints, and generating additional sales.
Job Overview
In this exciting role, you will be responsible for providing inbound phone-based customer service, managing relationships with customers, and generating additional sales by up-selling and cross-selling. You will be the go-to person for customers, answering questions, resolving complaints, and providing expert service on Wondrium's products and policies. If you are a tech-savvy individual with excellent verbal and written communication skills, a passion for customer service, and the ability to work independently and as part of a team, we want to hear from you.
Key Responsibilities:
- Provide inbound phone-based customer service, responding to customer inquiries, and resolving complaints in a professional and courteous manner
- Manage relationships with customers, generating additional sales by up-selling and cross-selling Wondrium's products and services
- Communicate with customers regarding all aspects of purchasing, owning, and returning Wondrium's products, providing expert service and support
- Simultaneously manage multiple computer applications and technology tools, efficiently navigating Windows (MS Office) programs like Outlook and Excel
- Achieve detailed knowledge of Wondrium's products and policies, becoming a Subject Matter Expert (SME) to provide expert service to customers
- Adapt to frequent changes in policy, product offerings, and Call Center operations, demonstrating flexibility and a willingness to learn
Essential Qualifications:
To be successful in this role, you will need:
- An Associate's degree or higher
- Two (2) years of in-bound, phone-based customer service and sales experience (strongly preferred)
- Technical skills, including experience working with Outlook and Excel
- Excellent verbal and written communication skills, with the ability to interact with customers and accurately record information
- Proven customer service skills, with a passion for providing top-notch, outstanding customer service
- The ability to work independently and as part of a larger team, with a strong work ethic and a willingness to learn
Preferred Qualifications:
- Experience working in a remote or virtual environment, with a secure home office setup and reliable high-speed internet connection
- Familiarity with customer relationship management (CRM) software and other technology tools used in customer service
- Knowledge of e-learning platforms and products, with a passion for education and lifelong learning
Requirements for Remote Work:
To work remotely, you will need:
- A secure home office environment, free from background noise and distractions, conducive to phone-based customer service support
- A reliable high-speed internet connection, with minimum upload/download speeds of 10 megabits per second
- Schedule flexibility, with the ability to work the required hours, including weekends and holidays (as needed)
Training and Development:
We offer an in-depth, fully paid 2.5-week training program to all selected candidates, providing you with the skills and knowledge needed to succeed in this role. The training schedule is 10 AM to 7 PM, Monday to Friday, and is designed to equip you with the expertise and confidence to provide exceptional customer service and drive sales growth.
Career Growth Opportunities and Learning Benefits:
At Wondrium, we are committed to the growth and development of our employees. As a Remote Part Time Flexible Customer Care Representative, you will have access to ongoing training and development opportunities, including:
- Professional development workshops and webinars
- Mentorship programs, with experienced customer service professionals
- Opportunities for advancement, within the company, as you gain experience and skills
Work Environment and Company Culture:
Wondrium is a dynamic and fast-paced company, with a strong focus on customer service and sales growth. Our company culture is built on the values of excellence, integrity, and respect, with a commitment to providing exceptional service to our customers and supporting the growth and development of our employees. As a Remote Part Time Flexible Customer Care Representative, you will be part of a team that is passionate about education and lifelong learning, and dedicated to making a positive impact on people's lives.
Compensation, Perks, and Benefits:
We offer a competitive compensation package, including a hourly rate, with opportunities for bonuses and incentives based on performance. Additionally, you will have access to a range of perks and benefits, including:
- Flexible scheduling, with the ability to work from home
- Opportunities for professional development and growth
- A dynamic and supportive work environment, with a team of experienced customer service professionals
Conclusion:
If you are a motivated and customer-focused individual, with a passion for education and lifelong learning, we encourage you to apply for this exciting opportunity. As a Remote Part Time Flexible Customer Care Representative, you will be part of a team that is dedicated to providing exceptional service to our customers, and driving sales growth in a fast-paced e-learning environment. Don't miss out on this opportunity to join a dynamic and growing company, with a strong focus on customer service and sales growth. Apply today, and take the first step towards a rewarding and challenging career with Wondrium.
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