Director, Workforce Planning and Analytics

4423 Pheasant Ridge Road, Roanoke, Virginia 24014 Job Description Harmony Senior Services, a certified Great Place To Work and one the country’s fastest growing companies in the luxury senior living industry, is seeking an experienced Workforce Planning & Analytics leader to join the team. This will be a remote position that includes travel as needed.  The Workforce Planning & Analytics Director is responsible for analyzing workforce data, optimizing staffing levels, and implementing workforce management strategies that align operational efficiency with quality outcomes.  Workforce Analytics  Monitor and analyze workforce productivity metrics including overtime utilization, agency spend, and variance to budget  Identify trends, anomalies, and opportunities for labor cost reduction and workforce optimization  Develop and distribute regular workforce management reports for operational and executive leadership  Collaborate with department managers to build and maintain effective staffing models and scheduling templates. Adjust staffing grids based on census and acuity  Partner with Finance, HR, and Operations leadership to ensure appropriate FTE utilization.  Operational Support  Partner with Operations identify knowledge gaps and training needs across communities and regions  Provide hands-on coaching during community visits to reinforce financial and labor best practices and improve labor performance  Assist with onboarding of new Executive Directors and Regional Directors, with emphasis on financial literacy, labor management, and operational reporting  Training & Education  Deliver training on workforce management (labor hours and spend management), labor budget management, to Executive Directors and Department Heads. Serve as a subject matter expert and advisor to department directors and managers on labor management best practices  Facilitate workshops and one-on-one coaching sessions focused on FTE analysis, labor management and productivity optimization.  Lead training sessions on productivity tools, systems, and reporting platforms  Compliance  Ensure workforce practices align with applicable state regulatory laws, and organizational expectation  Support payroll and timekeeping system integrity by monitoring missed punches  Financial Management  Analyze community and regional financial results, with a focus on labor spend, NOI impact, and budget variance, to identify trends and drive corrective action  Partner with Finance leadership to develop, monitor, and adhere to labor budgets across communities and regions  Translate financial performance data into operational recommendations for community and regional leaders  Evaluate and communicate the financial impact of staffing decisions, agency utilization, and scheduling practices on overall community profitability  Monitor key financial metrics and KPIs (e.g., labor cost as a percentage of revenue, overtime %, bonus and agency spend trends) and present findings to senior leadership  Collaborate with Finance and Operations to develop and implement financial action plans for underperforming communities    Required Qualifications:  3–5 years of experience in workforce management, operational finance, workforce analytics, or a related role within senior living or post-acute care  Proficiency in workforce management and financial systems (e.g., Workday, OnShift, Yardi, Power BI and Microsoft Excel)  Strong analytical, data interpretation, and financial acumen skills  Exceptional facilitation, coaching, and presentation skills with the ability to translate complex financial concepts for operational audiences    Preferred Qualifications:  Direct experience in a multi-site senior living or post-acute care environment  Familiarity with productivity benchmarking tools and P&L management  Prior experience managing team member schedules in a healthcare environment preferred, with additional knowledge demonstrating understanding of current time and attendance rules  Knowledge demonstrating understanding of the Fair Labor Standards Act    Why Harmony? 401k + Fulltime & Part-time Benefits Packages Training, Development & Career Laddering Great work-life balance Flexible Scheduling Apply To This Job