Role Overview
The Director of Vendor Management Operations has primary responsibility for all Commercially supported Vendor Team(s). This role ensures the accuracy, quality, and reliability of operational processes, systems, and data across supported functions. The incumbent serves as an operational subject matter expert, supporting enterprise workflows, policy adherence, process optimization, and the integration of automation and efficiency initiatives.
What You Will Do
Serve as subject matter expert on corporate and area projects and initiatives. Oversee daily Vendor operations, including registrar activities, provider data maintenance, credentialing tasks, project work, ad hoc requests, and support for Surprise Bill/NSA related workflows and other operational functions as assigned.
Why It Might Be a Fit
This role requires a strong leader with experience in operations management, preferably in healthcare provider data. The ideal candidate will have excellent communication, decision-making, and analytical skills, as well as the ability to create, refine, implement, and manage new and innovative processes.
Requirements
- Minimum bachelor's degree, or HS Diploma (or GED) and 4 years of related experience
- Minimum 8 years' operations management experience, ideally managing healthcare provider data
- Required licensures, professional certifications, and/or Board certifications as applicable
- Knowledge of managed care business preferred
- Knowledge of Vendor Management is required
- Knowledge of general business principles, industry dynamics, market trends and specific operational details including Network Management and provider/provider group contracts preferred
Benefits
- Medical, dental and vision coverage with low deductible & copay
- Life insurance
- Short and long-term disability
- Paid Parental Leave
- 401(k) + match
- Employee Stock Purchase Plan
- Generous Paid Time Off – accrued based on years of service
- 10 paid company holidays
- Tuition reimbursement
- Flexible Spending Account
- Employee Assistance Program
- Sick time benefits – for eligible employees, one hour of sick time for every 30 hours worked, up to a maximum accrual of 40 hours per calendar year
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