Job Description
Director, Operations
Classification: Exempt
Reports to: VP Product Operations
Date: September 2024
Location: Remote
Summary/Objective
We are looking for an analytical and strategic thinker to join our product operations team! The role will be the Alex and Ani internal lead to manage our external vendors for customer support and 3PL, respectively. The ideal candidate will be knowledgeable on staffing models, capacity and efficiency metrics for large scale teams. This person will also oversee special projects execution on revenue initiatives such as the introduction of recurring product subscriptions, engraving, and product bundling with our 3PL vendor.
This is an amazing opportunity to have direct impact to our P&L in the fun and exciting sector of fashion jewelry!
Essential Duties and Responsibilities include the following:
- Weekly account management with external vendors to ensure KPIs are met and exceeded within cost guardrails
- Coordinating with internal stakeholders to ensure escalated revenue-impacting initiatives are properly prioritized with 3rd parties
- Maintaining a weekly and monthly forecast to ensure staffing levels are appropriate
- PO tracking and coordination with suppliers on critical inbounds
- Supporting pilots on an operational level for revenue-generating initiatives Qualifications:
- Minimum four (4) years of work experience in an operational role with at least 1 year in a leadership capacity
- Hyper-organized -- nothing makes you happier than making to-do lists and crossing things off
- Experienced with managing up to critical leaders / stakeholders with timely, concise updates
- Strong attention to detail
- Passion for retail operations
Experience Requirements
Mid Level
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