Director of Operations

Pet Krewe is looking for a Director of Operations to own our end-to-end supply chain and order management operations. You’ll oversee the full Order to Cash and Purchase to Payment lifecycle - from demand planning and purchasing through fulfillment, invoicing, supply chain management, inventory reconciliation. This is a hands-on role where you’ll manage a small, high-impact operations team, drive process improvement across internal systems, establish the systems and discipline needed to scale, and build meaningful relationships within the supply chain. You’ll be the operational backbone of the business, and a crucial part of the team. Position Overview We are seeking an experienced and hands-on Director of Operations to lead PetKrewe’s end-to-end operational engine. This role will own the full Order-to-Cash and Purchase-to-Pay lifecycle, including fulfillment, logistics, purchasing, inventory accuracy, systems optimization, and supply chain execution. This leader will oversee a small but high-impact team while creating the structure, discipline, and scalable processes needed for our next phase of growth. The ideal candidate thrives in fast-moving environments, solves problems proactively, and can move seamlessly between strategy and day-to-day execution. Key Responsibilities Fulfillment & Logistics Own order management across all channels including Walmart EDI, Dollar Tree EDI, Shopify DTC, and Amazon FBA. Ensure order accuracy, on-time fulfillment, and strong service levels across all channels. Manage retailer compliance requirements including ASN submission, routing, invoicing terms, and chargeback prevention. Oversee relationships with 3PL partners, freight carriers, and logistics vendors. Monitor fulfillment KPIs including shipment status, OTIF performance, delays, and issue resolution. Improve and standardize order change processes across systems. Supply Chain & Inventory Lead purchasing operations and PO approvals aligned to forecasted demand. Partner with Demand Planning to improve forecast accuracy by customer and channel. Own inventory workflows including reconciliation, stock accuracy, and operational controls. Oversee inbound receipts, landed cost processes, and ERP inventory accuracy. Build stronger visibility into supply chain risks, inventory gaps, and replenishment needs. Systems & Process Improvement Own operational cadence connecting demand planning, purchasing, fulfillment, and inventory into one integrated rhythm. Optimize NetSuite workflows, reporting, saved searches, and data standards. Improve EDI workflows within TrueCommerce or similar platforms. Identify automation opportunities to reduce manual work and improve accuracy. Document SOPs and clarify ownership across all operational handoffs. Team Leadership Lead and develop a small operations team spanning order management, logistics, purchasing, and planning support. Build accountability, communication rhythm, and performance standards. Serve as a trusted operational partner to leadership. Provide clear updates, solutions, and escalation plans when needed. Qualifications Required Experience 7+ years of experience in operations, supply chain, logistics, or fulfillment leadership. Experience in consumer goods, retail, CPG, eCommerce, or pet industry environments. Strong ERP experience, ideally NetSuite. Hands-on experience with wholesale retail operations and EDI compliance. Experience managing 3PL and freight relationships. Strong Excel / Google Sheets skills. Experience leading teams and improving business processes. Preferred Experience Walmart, Target, Dollar Tree, Costco, or other major retail account experience. Amazon FBA / Seller Central experience. International sourcing and ocean freight knowledge. Demand planning / S&OP experience. Startup or growth-stage company experience. Experience with automation tools or workflow improvement systems. Ideal Candidate Profile The ideal candidate is: Highly organized and process-driven Comfortable building structure in a fast-growth environment Analytical with strong business judgment Calm under pressure and solution-oriented Strong communicator who can simplify complexity Accountable leader who develops teams Hands-on and willing to dive into details when needed Excited to help build a category-leading pet brand Why Pet Krewe High-ownership role - you’ll have real authority to shape how the operations team runs and what gets built. Clear problems to solve - we’ve done the work of documenting our current state and know exactly where we need to improve. Growth stage - the decisions you make now will define how we scale across all channels. Close-knit team that moves fast and trusts each other to get things done. A product people genuinely love - pets bring out the best in everyone, and so does our team. Compensation & Benefits Compensation Range PetKrewe is committed to fair and transparent compensation practices. The anticipated salary range for this position is: $120,000 - $150,000 base salary Final compensation will be determined based on factors including experience, skills, geographic location, and overall qualifications. This position may also be eligible for performance-based bonus opportunities or future incentive programs. Benefits Overview PetKrewe offers a competitive benefits package designed to support employees and their families, including: Medical insurance Dental insurance Vision insurance 401(k) retirement plan Company-provided equipment (where applicable) Remote work flexibility based on role needs Paid Time Off Salaried Employees: Unlimited Paid Time Off (PTO) Hourly Employees: Accrued Paid Time Off based on company policy Apply To This Job