Overview
Drive regional consultation and implementation of national strategies related to member experience and site partnerships. Ensure consistent, high-quality execution of AmeriCorps programming across regions.
Responsibilities
Member Experience & Career Development
Lead the design and implementation of member engagement, training, development, retention, and recognition strategies aligned with national standards.
Build systems and infrastructure to advance member career pathways, including career exploration opportunities, professional skill-building (resume, interview, certification), and sector-based experiences.
Collect and respond to member feedback to continuously improve experiences and outcomes.
Track and analyze member and alumni career data, connecting success stories and workforce pathways to funding and revenue opportunities.
Site Partnership & Regional Support
Serve as a primary resource and coach for regional teams implementing member experience and site partnership strategies.
Lead execution of site engagement processes including onboarding, training, agreements, monitoring, and compliance.
Provide tools, coaching, and best practices to regional staff to strengthen site relationships and resolve partnership challenges while ensuring fidelity to national standards.
Data, Strategy, & Leadership
Use data to identify trends, challenges, and opportunities, and collaborate with national leadership to refine strategies.
Report on member experience, site partnership outcomes, and career development progress to senior leadership.
Supervise staff and project leads, providing clear direction, coaching, and accountability to achieve strategic and performance goals.
Other Duties as Assigned
Qualifications
Minimum Education
Bachelor’s degree or equivalent combination of education and experience
Minimum Experience
5+ years of progressively responsible experience in program management, education, workforce development, or nonprofit leadership.
3+ years supervising staff or leading project teams.
Demonstrated experience designing and implementing training, development, or engagement strategies.
Experience building and maintaining community or site partnerships.
Physical Requirements
Ampact is committed to compliance with the Americans with Disabilities Act and will make reasonable accommodations as possible to enable employees to perform the essential functions of their positions.
Travel locally and statewide as needed
Communicate effectively with groups inside and outside the organization
Utilize emerging technology
Lift up to 25 pounds
Benefits
Ampact offers an excellent benefit package including Medical, HSA, Dental, Vision, FSA, Life, Disability, PTO and 401(k).
EEOC
Ampact will not discriminate for or against any AmeriCorps service member or applicant on the basis of race, color, creed, national origin, gender, age, religion, sexual orientation, disability, gender identity or expression, political affiliation, marital or parental status, familial status, military service, or any other category protected by law. Reasonable accommodations provided upon request.
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