Director of Business Development Operations

Description The Director of Business Development Operations oversees CRM integrity, pipeline reporting, and bid-decision processes to support strategic growth. The role streamlines BD workflows and drives alignment between sales and operations through clear processes and insights. CRM Ownership • Serve as the primary lead for rolling out and implementing a new CRM system • Own and administer the CRM system, including structure, data integrity, workflows, and permissions • Ensure accurate opportunity records are maintained including leads, probability, value, state and key milestones • Establish and enforce CRM data standards and practices • CRM support POC Pipeline Health / Reporting • Track and monitor leads and opportunity progression • Ensure pipeline balance across clients and contract vehicles • Develop and deliver recurring pipeline health reports and summaries • Provide leadership with insights on pipeline sufficiency, risks, and forecast • Track and report key performance metrics including win rates and cycle times • Support strategic decision making through pipeline visibility and analysis Go / No-Go • Facilitate Go/No-Go decision processes, including scheduling reviews and preparing materials • Ensure leadership has necessary data and insights to make informed bid decisions • Document go/no-go decisions and rationale Proposals • Oversight of Proposal Program Manager • Coordinate estimating and pricing efforts in coordination with Ops and Sales BD Processes • Develop, implement, and improve business development processes, tools, and workflows • Maintain documentation and communication of processes, templates and SOPs Interdepartmental Coordination • Act as primary liaison between sales and operations throughout the sales cycle Requirements Minimum Education and Experience: • Bachelor’s degree in business administration, management, or related field • 10+ years of progressive experience in federal contracting project operations, business development operations, and capture support • Experience designing and implementing scalable processes, work flows, and frameworks Preferred Experience And Qualifications • Managing cross-functional initiatives and proposal teams. Knowledge, Skills And Abilities • Ability to present insights, risks, and recommendations to senior leadership. • Advanced analytical capabilities including pipeline trending, forecasting models, and win-rate analysis. • Ability to drive accountability across teams. Work Environment • Remote based out of home. • Ability to travel to Overland Park office on occasion. Approximately 4x per calendar year. • Deadline-drive environment requiring responsiveness and adaptability to shifting priorities across multiple opportunities. Physical Abilities • Ability to sit, work on a computer, and participate in virtual or in-person meetings for extended periods.