Desktop Support [Must have 10+ Years Exp W/ Active Directory, SCCM, 5 + years W/Autodesk, Bentley]
Lycoming County, PA
6+ months
• **This requisition will feature first round interviews via Teams.***
• **This requisition's current PO is funded through 6/30/26. Contract end date is dependent on the final schedule and projected needs. Historically additional funding should then last a year and occur from 7/1/26-6/30/27.***
• **Start date for this position is as soon as possible.***
Part-time telework, which can be discussed during the interview process, is an option for this position, as is working from a structured office setting at an approved Commonwealth-owned facility in Lycoming County, PA. Occasional attendance at various meetings, conferences, and training sessions, as well as overnight travel, may be required.
• **Candidates in other counties may be considered based on qualifications and candidate availability.***
General IT Experience
· Proven at least 15 years’ experience supporting:
o Windows Desktop OS
o Windows Server
o Active Directory
o Scripting
o MS Office
Software Packaging and Deployment
· Create software installation packages for SCCM (10 years’ experience), with emphasis on Bentley products (10 years’ experience), using approved tools and processes.
o Download and prepare vendor software for packaging.
o Perform test installations of out-of-box (OOB) software.
o Determine the appropriate installation method (e.g., batch or PowerShell scripting).
o Develop installation scripts using established standards and best practices.
o Test and validate completed packages.
o Deliver finalized packages to the SCCM team for Software Center testing.
Testing Coordination and Support
· Coordinate with technical leads, business users, and project managers during the testing of software packages.
· Work closely with testers to refine and improve the end-user experience.
· Address and resolve questions or issues that arise during the testing process.
Technical Troubleshooting and Support
· Resolve or assist in resolving cross-application technical issues.
· Provide support for end-user installation or deployment issues.
· Manage and update Active Directory groups relevant to CADD Support.
· Research and recommend hardware for purchase when required.
Communication and Teamwork
· Provide clear, accurate, and timely status updates.
· Demonstrate strong written and verbal communication skills.
· Work effectively in a team environment to meet shared objectives.
· Share application-specific knowledge across teams.
Quality, Documentation, and Process Adherence
· Complete assigned tasks within established time estimates.
· Follow organizational quality standards and procedures.
· Develop, refine, and document expert practices and standards.
· Ensure documentation is accurate, complete, and up to date.
· Identify, track, and resolve issues, risks, and action items.
· Stay informed about industry trends and emerging tools and apply them appropriately.
· Proactively anticipate and resolve issues impacting the team.
CADD Application and Plotting Support
· Develop and support plotting solutions across various CADD applications.
· Update and distribute workspace resources for OpenRoads Designer, OpenBridge Designer, and MicroStation within ProjectWise and district servers (all 5 years’ experience).
· Package PennDOT WorkSpace for posting to public facing CADD Resources web site.
· Guide business partners on implementing PennDOT workspace resources within their environments.
ProjectWise Administration
· Maintain and administer ProjectWise on-premises server infrastructure:
o Support four ProjectWise environments, each consisting of three Windows servers.
o Maintain SQL databases associated with ProjectWise datasources
o Manage project creation and access control.
o Develop and implement new ProjectWise features (e.g., workflows, states).
o Test and deploy ProjectWise product upgrades.
· Collaborate with Digital Delivery:
o Establish methods for onboarding Business Partners to use ProjectWise
o Administer Business Partner access and permissions
· Collaborate with Security, Server, and SQL teams to make ProjectWise available to external Business Partners.
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