Integration Specialist – Inventory Data Services
Location: Remote
Department: Dealer Integrations / Data Services
Reports to: Data Team Supervisor
About the Role
As an Integration Specialist, you will play a vital role in setting up and managing inventory data imports and exports for our dealership clients. You’ll work directly with customers, third-party providers, and internal stakeholders to ensure seamless data connections. This highly detail-oriented position requires strong communication, problem-solving skills, and technical aptitude. Above all, you are a customer-first professional who thrives in a fast-paced and constantly evolving environment.
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Key Responsibilities
• Set up, map, and parse dealer inventory files from third-party sources.
• Communicate clearly and professionally with clients and third parties via email and phone.
• Serve as the primary point of contact for client data feed issues and ensure timely, thorough follow-up.
• Track case progress using a CRM system and maintain accurate documentation.
• Troubleshoot and resolve import/export feed issues, ensuring minimal client disruption.
• Confirm client satisfaction before resolving each request.
• Collaborate cross-functionally with internal teams and external partners.
• Manage and resolve first-level escalations and ensure client concerns are addressed appropriately.
• Meet or exceed departmental KPIs and service level expectations.
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Required Qualifications
• 2+ years of customer service or technical support experience.
• Exposure to SQL and relational databases; ability to write and interpret simple queries.
• Strong general technical aptitude and troubleshooting skills.
• Excellent verbal and written communication abilities.
• Ability to explain technical concepts to non-technical users with patience and clarity.
• Professional and articulate phone presence.
• Comfortable working independently and as part of a team in a dynamic environment.
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Preferred Qualifications
• Associate degree in computer science, information technology, or a related field.
• Experience using Microsoft SQL Server Management Studio (SSMS).
• Proficiency in the Microsoft Office Suite, especially Excel and Outlook.
• Familiarity with API/technical documentation and data mapping.
• CRM system experience (e.g., Salesforce, HubSpot, or similar).
• Strong organizational skills and the ability to manage shifting priorities and interruptions.
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You’ll Thrive in This Role If You...
• Enjoy solving technical problems and developing creative solutions.
• Communicate confidently with both technical and non-technical audiences.
• Comfortable working across teams and balancing multiple tasks.
• Take pride in delivering excellent customer service with urgency and empathy.
• Adapt quickly to change and value continuous learning.
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