Data and BI Engineer

Data and BI Engineer Department: Delivery Employment Type: Full Time Location: London Reporting To: Jason Gopaul Description Sabio is a global company and the leading independent UK Contact Centre solution supplier. We work with leading brands and partners across the globe, helping them to build high quality, secure, robust platforms and solutions.  Sabio provides expertise and solutions that our customers need to respond to the ever-changing world. Our focus is on creating state-of-the-art real-time communications platforms and contact centre system integration. At our core, we are problem-solvers with a strong engineering mindset and a ‘can-do’ attitude.  We are currently looking for a passionate and enthusiastic Data & BI Engineer (Mid-Level) reporting into our Global Data Integration and Systems Manager.  This role combines data engineering and business intelligence development, with responsibility for building scalable data pipelines, integrating enterprise systems such as ServiceNow and Salesforce, and delivering high-quality reporting and insights through Power BI.  The successful candidate will play a key role in shaping Sabio’s data landscape, ensuring data is reliable, accessible and optimised for business decision-making. Key Responsibilities Data Engineering  Design, build, and maintain scalable data pipelines across multiple systems  Develop and manage ETL/ELT processes to ensure high-quality, reliable data  Integrate data from enterprise platforms including ServiceNow, Salesforce and other systems  Implement and support modern data platforms, including Microsoft Fabric  Apply medallion architecture principles (Bronze, Silver, Gold layers) to structure and optimise data flows  Ensure data governance, security and performance standards are met  Business Intelligence & Reporting  Design, develop, and maintain Power BI dashboards and reports  Build and maintain semantic models, measures and calculated logic (DAX)  Translate business requirements into scalable data models and visualisations  Optimise report performance, usability and consistency  Deliver actionable insights to support business decision-making  Data Management & Quality  Ensure accuracy, completeness and integrity of data across systems  Manage data pipelines and support data quality frameworks  Identify and resolve data issues, inconsistencies and gaps  Continuously improve data processes and reporting workflows  Stakeholder Engagement  Work closely with business stakeholders to gather reporting requirements  Collaborate with cross-functional teams across technology and operations  Present insights clearly to both technical and non-technical audiences  Support adoption and effective use of dashboards and reporting tools  Skills Knowledge and Expertise Essential  Experience in data engineering and/or BI development roles (3–6 years typical)  Strong experience with Power BI (dashboard development, DAX, modelling)  Strong SQL skills for querying and transforming data  Experience integrating Salesforce data  Experience working with ServiceNow data or APIs  Experience designing and managing ETL/ELT pipelines  Solid understanding of data modelling (star schema, dimensional modelling)  Strong analytical and problem-solving skills  Excellent communication skills with stakeholders  Desirable  Experience with Microsoft Fabric  Understanding of medallion architecture (Bronze, Silver, Gold layers)  Experience with cloud platforms (Azure preferred)  Experience working with APIs and automation  Exposure to Certinia / financial or resource management data  Background in telecoms, services or consulting environments  Personal Attributes  Highly detail-oriented with strong focus on data accuracy  Proactive, self-driven and solution-focused  Strong collaboration and stakeholder engagement skills  Comfortable working in a fast-paced, evolving environment  Why Join Sabio  When joining Sabio, you become part of a high-performing, collaborative team that values innovation, ownership and continuous improvement.  This role offers the opportunity to work at the heart of Sabio’s evolving data landscape, combining modern data engineering practices with impactful business intelligence delivery.  Work on modern data platforms – gain hands-on experience with technologies such as Microsoft Fabric, enterprise integrations (ServiceNow, Salesforce), and scalable data architectures  Make a real business impact – your work will directly influence decision-making across operations, finance and customer-facing teams  Innovate and experiment – we encourage curiosity, new ideas and continuous improvement in how we build and manage data solutions  Collaborate with experts – work alongside skilled professionals across data, technology and consulting teams globally  Develop your career – expand your skills across both data engineering and BI, with exposure to enterprise-level systems and architecture  Be recognised and supported – we challenge and support our people, ensuring your contributions are valued and your growth is prioritised  At Sabio, we combine a strong engineering mindset with a ‘can-do’ attitude. We work hard, support each other and are passionate about delivering high-quality solutions for our customers.  Benefits This is your chance to join and friendly and passionate team that will motivate you to learn and develop your career in the company. Benefits may include: Pension Scheme Remote/Flexible work Life insurance Private health and dental care Cycle to work 28 days paid holiday a year- (this includes three Sabio days) LinkedIn Learning Plus many more! (Benefits are dependant on your base location.) The Small Print Strictly No Agencies; any submission of resumes without prior request from Sabio Group will not be deemed as an introduction and therefore will not warrant an introduction fee. All applicants must have the right to work in the territory to which the role relates (UK & EU). Sabio Group are unable to offer sponsorship on any roles advertised.