Company: Principal Financial
Job description: Job Description:What You'll DoAt Principal, agile product management provides value to customers, users and partners, and help solve their needs as we work to enable a world where financial security is accessible to all. The Customer Experience Product Manager will be a strategic thinker dedicated to spearheading the strategic development and evolution of our conversational products, including Chatbots, Conversational IVR, and AI/personalization initiatives. The Customer Experience Product Manager is experienced and has deep understanding of Virtual Assistant technologies with the ability to translate impactful customer experiences into complex technical capabilities. You will define the product vision, drive the roadmap, and partner with cross-functional teams to deliver innovative solutions that redefine how our customers interact with our brand.Responsibilities:
- Product Strategy & Vision:
- Define and articulate a compelling product vision and strategy for AI-driven conversational experiences, chatbots, and conversational IVR systems.
- Develop and maintain a strategic product roadmap aligned with business goals and emerging Virtual Assistant trends.
- Conduct in-depth market analysis and competitive research to identify opportunities for innovation and differentiation.
- Responsible for executing the strategy as part of multiple product team(s).
- Stay at the forefront of and explore their potential applications within our product portfolio.
- Integrates business, customer, user, and partner insights to inform a clear understanding of problems to solve and risks to manage. Continuously seeks to improve the clarity and effectiveness of the product strategy.
- Product Discovery:
- Drive the integration of our conversational products, exploring use cases such as personalized interactions, advanced natural language understanding, and content generation.
- Work with data teams to optimize performance, ensuring accuracy, reliability, and ethical considerations.
- Evaluate and integrate AI tools and technologies to enhance chatbot and IVR capabilities.
- Accountable for understanding and defining key business outcomes and requirements for their product.
- Articulates hypotheses and leads the product team(s) (design, engineering, and various business roles) to deeply understand complex problems and solutions through experimentation.
- Product Development & Execution:
- Lead the product lifecycle from concept to launch, ensuring seamless execution and high-quality deliverables.
- Collaborate closely with engineering, data science, and design teams to define product requirements, prioritize features, and manage development sprints.
- Define and track key performance indicators (KPIs) to measure product success and drive data-driven optimizations.
- Champion user-centered design principles and ensure exceptional user experiences across all conversational interfaces.
- Coordinate with designers, developers, QA testers, and other stakeholders to ensure timely and high-quality delivery.
- Work closely with cross-functional teams, including engineering, design, and marketing to deliver high-quality mobile app products.
- Manage the entire product lifecycle from ideation to launch, ensuring timely delivery and alignment with the product roadmap.
- Create detailed product requirements documents (PRDs) and user stories for development teams.
- Manage the product backlog, sprint planning, and release schedules.
- Ensures customer, user, and stakeholder insights are embedded in each stage of the product management life-cycle to enable efficient and effective use of delivery resources.
- Ensures teams have product ownership and may play the role for SCRUM teams, collaborating on story creation and refinement, definition, acceptance criteria, prioritization, and acceptance of work as done.
- Ensures teams can break down work and synchronize in a manner which enable frequent release of valuable product changes.
- Understand and facilitate and/or participate in team/agile ceremonies (effective structure & routines).
- Responsible for successful delivery of measurable, goal-aligned value (quality, timing, communication), including ownership and refinement of the product roadmap.
- Communicates product releases to stakeholders & partners
- Conversational Design & Optimization:
- Lead the development of intuitive and engaging conversational flows, leveraging best practices in conversational design.
- Implement A/B testing and other optimization techniques to improve chatbot and IVR performance and user satisfaction.
- Analyze user feedback and data insights to continuously refine and improve conversational experiences.
- Ensures every goal-aligned unit of value created by multiple teams is measurable and can show progress towards overall product objectives.
- Monitor and communicate product health, impact of product releases, and progress against product goals.
- Accountable for ensuring product teams utilize data to gauge performance and inform strategic revision and discovery.
- Storytelling of the multiple products/product teams and the interconnectivity of them when assessing the results and sharing back with the Product Management family and stakeholders.
- Responsible and accountable for meeting product outcomes and if necessary, making enhancements to go to market strategy, product, etc. to meet them.
- Stakeholder Management & Communication:
- Effectively communicate product vision, strategy, and progress to internal and external stakeholders.
- Build strong relationships with key customers and partners to gather feedback and identify new opportunities.
- Collaborates with business leaders and finance to manage budget, go to market strategy, etc.
- Ensures key information (strategy, priorities, plans, experiments, results, etc.) regarding the product(s) is understood by stakeholders.
- Communicates effectively as part of the Product Management team supporting a broader product family or portfolio.
- Works with diverse stakeholders across department and organizational unit lines to understand, prepare for, and benefit from product changes.
- 2+ years of business, technology, or product management experience; or equivalent demonstrated through the following: work experience, training, military experience, or education.
- Prior experience in a product environment and exposure to the Product Manager role.
- Experience with strategic thinking and decision making in a professional context.
- Experience with managing multiple workloads and/or competing priorities in a professional context.
- Experience with stakeholder and relationship management in a professional context.
- Demonstrated experience leading, influencing, and negotiating in a professional team environment.
- Demonstrated experience leveraging diverse perspectives and using data to inform action.
- 1+ year working in a highly collaborative, fast-paced environment with engineering teams and stakeholders
Salary Range (Non-Exempt expressed as hourly; Exempt expressed as yearly)$81900 - $182400 / year
Time Off ProgramFlexible Time Off (FTO) is provided to salaried (exempt) employees and provides the opportunity to take time away from the office with pay for vacation, personal or short-term illness. Employees don't accrue a bank of time off under FTO and there is no set number of days provided.
Pension EligibleYes
Additional InformationWork EnvironmentsThis role offers the ability for in-office, hybrid (blending both office and remote work in a typical workweek), and remote work arrangements. You’ll work with your leader to figure out which option may align best based on several factors.Job LevelWe’ll consider talent at the next level with the right experience and skills.Work Authorization/SponsorshipAt this time, we're not considering applicants that need any type of immigration sponsorship (additional work authorization or permanent work authorization) now or in the future to work in the United States. This includes, but IS NOT LIMITED TO: F1-OPT, F1-CPT, H-1B, TN, L-1, J-1, etc. For additional information around work authorization needs please use the following links.andInvestment Code of EthicsFor Principal Asset Management positions, you’ll need to follow an Investment Code of Ethics related to personal and business conduct as well as personal trading activities for you and members of your household. These same requirements may also apply to other positions across the organization.Experience PrincipalAt Principal, we value connecting on both a personal and professional level. Together, we’re imagining a more purpose-led future for financial services – and that starts with you. Our success depends on the unique experiences, backgrounds, and talents of our employees. And we support our employees the same way we support our customers: with comprehensive, competitive benefit offerings crafted to protect their physical, financial, and social well-being. Check out our to learn more about our purpose, values and benefits.Principal is an Equal Opportunity EmployerAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Posting WindowWe will accept applications for 3 full days following the Original Posting Date, after which the posting may remain open or be removed based upon applications received. If we choose to post the job again, we will accept additional applications for at least 1 full day following the Most Recently Posted Date. Please submit applications in a timely manner as there is no guarantee the posting will be available beyond the applicable deadline.
Original Posting Date5/1/2025
Most Recently Posted Date5/9/2025LinkedIn Remote Hashtag#LI-Remote
Expected salary: $81900 - 182400 per year
Location: Des Moines, IA
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