Customer Support Specialist - Samsung Team (Remote)

Job Summary:

We are seeking a highly motivated and customer-focused individual to join our team as a Customer Support Specialist, providing top-notch support to Samsung's clients remotely from Lithuania. As a valued member of our team, you will be responsible for resolving technical and non-technical issues, providing exceptional customer service, and ensuring a positive experience for Samsung's customers.

Key Responsibilities:

• Respond to incoming calls, emails, and chats in Lithuanian and Russian, providing technical and non-technical assistance to Samsung's customers.
• Develop efficient and satisfying solutions to customers' inquiries, ensuring their issues are resolved in a timely and professional manner.
• Deliver exceptional customer service, treating customers with respect and following company policies and procedures.

Requirements:

• Fluent in Lithuanian (C1) and good command of Russian and English (B2).
• Previous experience in customer service, especially in a call center environment, is an advantage, but not required.
• Ability to work in a remote setting and be self-motivated.

What We Offer:

• Competitive hourly rate of €8.03-€8.56 (during trial period and after).
• Performance-based bonuses.
• A supportive team environment with opportunities for career growth and development.
• Flexible working hours, Monday to Friday, between 09:00-19:00.
• Permanent, full-time position with a 3-month trial period.

How to Apply:

If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team. We look forward to hearing from you! Apply Now

Equal Opportunities Employer: Concentrix is an equal opportunity employer committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates.

Apply Now