★ PLEASE SUBMIT YOUR CV IN ENGLISH ★Customer Support Specialist – Fintech
Location: Remote
Employment Type: Full-Time
Compensation: $1,000 – $2,000 USD/month
About the Role
We are seeking a proactive and customer-focused Customer Support Specialist – Fintech to join a fast-growing fintech company supporting users across multiple regions and time zones.
In this role, you will serve as the first point of contact for customers, helping resolve inquiries related to cards, transactions, account access, fraud concerns, and payment-related issues through chat, email, and in-app communication channels.
You will work closely alongside AI-powered support tools and automation systems, handling escalations, improving workflows, and helping optimize the customer support experience over time.
This is an excellent opportunity for someone who thrives in fast-paced environments, enjoys solving problems, and is excited about fintech, digital payments, and modern customer support operations.
Key Responsibilities
Customer Support & Communication
Respond to customer inquiries through chat, email, and in-app support channels
Assist users with issues related to:Cards and transactions
Account access
Fraud concerns
Payment-related questions
Deliver professional, empathetic, and solution-oriented customer support
Maintain a high standard of written communication across all interactions
AI & Support Operations
Work alongside AI support agents and automated workflows
Handle escalated cases requiring human intervention
Help improve AI-generated responses and support processes over time
Identify recurring customer issues and suggest workflow improvements
Fraud & Payments Support
Assist with fraud-related inquiries and transaction investigations
Support chargeback and payment-related processes when needed
Escalate complex operational or risk-related issues appropriately
Collaboration & Documentation
Maintain accurate support documentation and case notes
Collaborate with operations, product, and engineering teams to improve customer experience
Help support scalable support processes as the company grows internationally
Requirements
Fluent English or Spanish communication skills (both languages are a strong plus)
2+ years of customer support experience
Previous experience in fintech, payments, banking, SaaS, or consumer technology environments strongly preferred
Hands-on experience with support platforms such as:Intercom
Zendesk
Front
Help Scout
Strong written communication skills with the ability to communicate clearly, concisely, and professionally
Comfortable working independently in a fully remote environment
Strong problem-solving and multitasking abilities
Nice to Have
Experience working with AI-powered customer support systems or automation tools
Familiarity with fraud investigations, chargebacks, or payments operations
Experience supporting global or international users
Interest or experience in fintech, crypto, stablecoins, or digital payments
What We’re Looking For
Customer-first mindset with strong attention to detail
Calm and professional communicator under pressure
Adaptable and comfortable in fast-moving startup environments
Strong ownership mentality and accountability
Team player who enjoys improving processes and customer experiences
Why Join Us?
Opportunity to work in a growing fintech environment
Exposure to AI-driven customer support operations
Collaborative and fast-moving remote team
High-impact role with opportunities for growth and process ownership
Work with modern support tools and evolving technologies
Important Notes
This role supports global users and may require flexibility across time zones
Strong written communication skills are critical for success
Candidates with fintech or payments experience will be strongly prioritized
This is a remote/telecommute position.