Customer Support Representative

Job title: Customer Support Representative in Newark, NJ at X2F
Company: X2F
Job description: Customer Support Representative Remote (U.S. Only)
You bring the calm. We bring the coffee. Together, we solve everything.Are you the kind of person who
️ Can turn a frustrated customer into a fan with just one email?
️ Thinks Hold music is a challenge, not a deterrent?
️ Believes typos are personal enemies and emojis are a love language?If you answered yes (or heck yes), keep reading we've got your next gig.What You'll Actually Do (besides look great in Slack emojis):
Become a support superhero answering questions via chat, email, and the occasional phone call with grace, humor, and helpfulness.
Learn our product like the back of your Wi-Fi router and use that knowledge to solve puzzles (aka customer questions).
Take notes! Track trends, log tickets, and share the golden nuggets with the team.
Be the voice of the customer advocate for their needs, flag recurring pain points, and high-five our product team (virtually) when fixes roll out.
Move fast, stay curious, and never be afraid to say, I don't know but Ill find out!What You Bring to the Table (besides snacks):
You live in the U.S. and have legal authorization to work here.
You stay cool under pressure and bring the calm to every conversation.
You're tech-fluent navigating support platforms (like Zendesk or Intercom) is second nature.
You're detail-obsessed, organized, and allergic to just okay customer service.
You've got a voice (written and spoken) that's clear, empathetic, and maybe even a little fun.
️ You've spent at least 1 year in a customer-facing role and you've got stories to prove it.Perks You'll Love (besides working in PJs):
100% remote work from home, a cabin in the woods, or your favorite cozy café (as long as its in the U.S.)
Competitive pay
️ Health, dental & vision insurance
PTO + wellness days (because burnout isn't cool)
A team that celebrates wins, learns from mistakes, and sends the best GIFsApply if you're ready to:Make someones day every dayBring both brains and heart to your workJoin a team that's as supportive as you areOnly candidates located in the U.S. will be considered. Bonus points if your cover letter makes us smile.
Expected salary: $28 - 35 per hour
Location: Newark, NJ
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