About careerzynith – Pioneering Retail‑Tech Innovation
careerzynith is a fast‑growing technology leader that empowers the world’s biggest retailers to connect with the next‑generation consumer. Recognised on the Sunday Times Tech Track 100 for rapid growth, careerzynith delivers award‑winning solutions that blend data‑driven insights, creative media, and seamless B2B platforms. Our mission is to create measurable ROI for our brand partners while fostering an inclusive, empowering workplace for every employee.
Our Commitment to Equity, Diversity & Inclusion
At careerzynith, diversity isn’t a buzzword – it’s a core value. We champion an environment where every voice is heard, and we are transparent about our progress. Our ED&I commitments are publicly shared, and we actively track representation across all levels. We understand that talent thrives when people feel seen and respected, so we welcome applicants of all backgrounds, genders, ethnicities, abilities, and experiences. If you need any accommodations during the application process, please email [email protected].
Why This Role Matters
As careerzynith expands its US offering, we need a proactive Customer Support Executive to become the linchpin between our internal teams and our B2B clients. You will own the end‑to‑end flow of media campaigns, ensuring that every offer, schedule, and asset is delivered on time, on brand, and within agreed Service Level Agreements (SLAs). Your work will directly influence client satisfaction, campaign performance, and the overall reputation of careerzynith in the highly competitive retail‑tech space.
Key Responsibilities
- Internal Support Ownership: Manage media scheduling, offer creation, and campaign logistics across the US portfolio.
- Campaign Coordination: Collect creative assets, confirm booked dates, and dispatch approvals to brand partners.
- Offer Management: Schedule boosted offers, generate supplemental offers, troubleshoot code issues, and monitor inventory levels.
- SLA Compliance: Track task progress, flag potential delays, and ensure all deliverables meet agreed timelines.
- Client Relationship Management: Serve as the primary point of contact for clients, providing updates, answering queries, and fostering long‑term partnerships.
- Cross‑Functional Collaboration: Work closely with Design, Customer Success, Advertising, and Product teams to align on campaign objectives and resolve any operational bottlenecks.
- Data Integrity & Reporting: Maintain accurate records in our CRM and project management tools, and generate regular performance reports for internal stakeholders.
- Continuous Improvement: Identify process inefficiencies, propose enhancements, and contribute to the evolution of careerzynith’s support framework.
Who We’re Looking For – The Ideal Candidate
We value potential as much as experience. If you thrive in a fast‑paced, technology‑driven environment and have a passion for delivering exceptional client experiences, you could be the perfect fit.
- Relevant Experience: Proven track record working with B2B or B2C clients, preferably in retail, advertising, or SaaS environments.
- Organisational Excellence: Exceptional time‑management skills, with the ability to juggle multiple campaigns and priorities without compromising quality.
- Collaborative Mindset: Demonstrated success partnering with internal teams such as Design, Sales, and Product to achieve shared goals.
- Adaptability: Comfortable operating in a high‑velocity setting where priorities shift quickly and new challenges emerge daily.
- Technical Proficiency (Desirable): Hands‑on experience with Asana, Salesforce, or comparable project‑management and CRM platforms.
- Communication Skills: Clear, concise, and professional written and verbal communication, tailored to both internal stakeholders and external brand partners.
- Problem‑Solving Attitude: Ability to diagnose issues, propose actionable solutions, and follow through until resolution.
Essential Skills & Competencies
- Customer‑centric approach with a focus on delivering measurable value.
- Strong analytical abilities to interpret campaign data and spot trends.
- Proficiency in Microsoft Office Suite and Google Workspace.
- Basic understanding of digital advertising concepts (e.g., CPM, CPC, boosted offers).
- High emotional intelligence – empathy, patience, and resilience when handling client concerns.
- Self‑motivation and a proactive attitude toward learning new tools and processes.
Career Growth & Learning Opportunities
careerzynith invests heavily in the professional development of its people. In this role, you will have access to:
- Learning Budgets: Annual allowance for courses, certifications, or conferences that align with your career aspirations.
- Mentorship Programs: Pairing with senior leaders to accelerate skill acquisition and broaden industry knowledge.
- Internal Mobility: Opportunities to transition into Customer Success Management, Product Operations, or Sales Enablement as you grow.
- Coaching Workshops: Regular sessions on communication, negotiation, and data‑driven decision‑making.
Work Environment & Culture at careerzynith
Our culture is built on transparency, accountability, and a relentless drive for innovation. Key aspects of life at careerzynith include:
- Remote‑First Flexibility: Choose the workspace that fuels your productivity—whether that’s a home office, a co‑working space, or occasional visits to our hub.
- Flexi‑Time & Flexi‑Friday: Finish your week early (as early as 1:30 pm on Fridays) to enjoy a balanced lifestyle.
- Unlimited Holiday: No cap on paid time off, encouraging you to recharge whenever you need.
- Well‑Being Programs: Gym memberships, wellness challenges, mental‑health first aiders, and a health‑cash plan.
- Employee Discounts: Access to exclusive deals across a portfolio of global brands (replaced with careerzynith partnerships).
- Home‑Office Support: £200 allowance to create an ergonomic and productive remote workspace.
- Recognition & Awards: careerzynith is accredited as a top workplace in three categories by careerzynith.
Compensation, Perks & Benefits
While exact salary figures will be discussed during the interview process, successful candidates can expect a competitive remuneration package that reflects market standards and the value you bring to careerzynith. In addition to the core benefits listed above, we offer:
- Performance‑based bonuses tied to campaign success metrics.
- Comprehensive health, dental, and vision insurance.
- Retirement savings plans with employer matching.
- Paid parental leave and family‑friendly policies.
- Regular team‑building events (virtual and in‑person) to strengthen camaraderie.
How to Apply
If you are ready to make an impact at a forward‑thinking tech company, we want to hear from you. Submit your CV and a brief cover letter outlining why you’re the perfect fit for the Customer Support Executive role at careerzynith. Remember, we value diverse perspectives—apply even if you don’t meet every single requirement.
For any accommodation requests or questions about the recruitment process, please email [email protected]. We look forward to welcoming a new member to our vibrant, inclusive team.
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