Customer Success Manager
Location: LATAM (Latin America only)
Employment Type: Full-Time
Compensation: $1,400 per month
Schedule: To be discussed, flexibility required for emergency shifts
Start Date: ASAP
Important — Please Watch Before Applying
To be considered, you must first watch this quick Loom video on how to get hired:
https://www.loom.com/share/345f776084e642ba99c24aabe40a67a0
About the Role
The Client Support Lead plays a vital role in maintaining strong and lasting client relationships. First impressions matter and this role ensures that every client receives exceptional care and communication from their very first interaction.
You will be the go to person for both new and existing clients acting as the primary voice and representative of the company. Your ability to respond quickly, solve problems proactively and maintain professionalism across all communication channels will directly impact customer satisfaction and retention.
Key Responsibilities
- Act as the first point of contact for all client inquiries
- Communicate with clients via email text and phone calls ensuring timely responses
- Handle client escalations quickly and update internal platforms accordingly
- Support onboarding processes and assist during scheduled client meetings
- Conduct outbound follow up calls when additional assistance is needed
- Work independently and consistently meet expectations without micromanagement
- Identify potential issues early and address them before they escalate
- Will be trained to fully manage client call processes/script updates via a CRM Script Editor.
Preferred Qualifications
- Minimum 1 year of experience in a Customer Success Manager
- Neutral or excellent English speaking accent
- Strong communication skills in both written and spoken English
- Tech savvy and highly adaptable to new platforms
Tools and Platforms
- Gmail
- Google Spreadsheets
- RingCentral preferred but not required
Technical and Work Requirements
- Reliable backup power and internet service provider
- Willingness to adjust schedule during urgent situations
- Minimum of 16GB RAM for smooth multitasking
Why Join Us
- High trust role with meaningful client impact
- Long term growth potential within the company
- Supportive team culture built on accountability and excellence
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