Job Description:
• Serve as the primary point of contact for clients and develop strong relationships with key stakeholders
• Understand clients' business objectives and help them achieve their goals by providing expert guidance and advice
• Conduct regular check-ins with clients to help them get ready for their compliance audit engagements
• Be able to identify needs for additional services
• Work closely with internal teams to ensure the timely delivery of services to clients
• Proactively identify and address client concerns and issues, and develop solutions to improve their experience
• Ensure clients are satisfied with our services, and identify opportunities for upselling
Requirements:
• Must be in US Eastern Time Zone
• Bachelor's degree
• 3+ years of experience in a client-facing role, such as customer success, account management, or sales
• Ability to quickly grasp the basics of various compliance frameworks and demonstrate a strong willingness to learn and deepen their expertise in the compliance industry.
• Exceptional organizational and task management skills, with the ability to prioritize, multitask, and meet deadlines in a fast-paced environment.
• Strong communication and interpersonal skills, with the ability to build strong relationships with clients and effectively communicate internally
• Excellent problem-solving skills, with the ability to identify and address client concerns and issues
• Ability to manage many clients and projects simultaneously
• Experience working with SaaS products and services is a plus
• Experience working with a compliance automation software solution is a plus
• Experience with or knowledge of common compliance frameworks (i.e. SOC Examinations, ISO Certifications, PCI, HIPAA, GDPR, etc.) is a plus
• Knowledge of CRM software and sales tools, such as Salesforce or HubSpot, is preferred
• Bilingual in English and Spanish is a plus, but not required.
Benefits:
• Comprehensive benefits
• Opportunities for professional growth and development
Apply Now
Apply Now