Role Overview
Medcor is looking to hire a full-time Customer Success Manager to meet customer expectations, ensure customer satisfaction and retention, and identify opportunities for improvement and new business. This role serves as a key contact for customers and works closely with internal teams to resolve issues and maximize the value of Medcor's products and services.
What You Will Do
Proactively build relationships with customers, develop a comprehensive understanding of Medcor's and the customer's markets, and collaborate with internal teams to understand client definitions and metrics for success.
Why It Might Be a Fit
The ideal candidate will have 2-4 years of experience in account management, customer service, or operations, and a proven track record of driving measurable customer outcomes and success.
Requirements
- High School diploma or equivalent
- 2 to 4 years of experience in account management, customer service, or operations
- Proven track record of driving measurable customer outcomes and success
- Familiarity or knowledge of negotiating renewal contracts
- Familiarity or knowledge of Customer Relationship Management (CRM) technology
- Excellent interpersonal and communication skills, both written and oral
- Critical thinking and problem-solving skills
- Ability to understand critical customer business drivers and design solutions accordingly
- Ability to build constructive working relationships
- Strong leadership and emotional intelligence
- Ability to focus on results and achieve desired outcomes
- Proficiency in Microsoft Office
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Paid time off
- 401K
- Wellness programs
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